Library Security Monitor

City-of-Appleton,-W; Appleton (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Appleton Public Library seeks dedicated individuals to serve as Library Security Monitors. These part-time, non-benefited roles focus on safety, policy enforcement, and de-escalation to maintain a welcoming library environment for patrons and staff.

Responsibilities include patrolling premises, liaising with law enforcement as needed, and contributing to security protocols while remaining customer-focused and compliant with privacy laws.

Qualifications

• Experience in public safety, security, social services, conflict resolution, or a related field.
• Strong understanding of public safety practices and de-escalation techniques.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations.
• Commitment to fostering a welcoming and inclusive environment for all library users.
• Ability to work independently and as part of a team.
• Familiarity with, or willingness to learn, non-armed security measures, de-escalation techniques, library privacy laws, and regulations.

Responsibilities

• Monitor library premises to ensure safety and security for all patrons and staff.
• Enforce library policies and address violations in a professional manner.
• De-escalate potentially disruptive situations to prevent escalation.
• Liaise with local law enforcement and emergency services as needed.
• Assist in the development and implementation of security protocols and procedures.
• Maintain a visible presence throughout the library to deter inappropriate behavior.
• Aid patrons and staff in emergency situations.
• Participate in training sessions and stay updated on best practices.
• Follow library laws concerning privacy and confidentiality of patron information.
• Collaborate with library administration to ensure duties align with the library’s mission and policies.

Skills

Public safety

Security

Conflict resolution

Communication

De-escalation

Teamwork

Patience

Privacy laws

Job description

The Appleton Public Library is seeking dedicated and experienced individuals to join our team as Library Security Monitor. These part-time, non-benefitted roles are ideal for individuals with experience in public safety, security, social services, conflict resolution, or similar fields who are committed to maintaining a safe, welcoming, and inclusive environment for library patrons and staff. The unarmed Library Security Monitor will be responsible for enforcing library policies, de-escalating situations, contacting local law enforcement when necessary, and adhering to library policies and laws regarding privacy.

• Monitor library premises to ensure safety and security for all patrons and staff.


• Enforce library policies and address any violations in a professional and respectful manner.


• De-escalate potentially disruptive or dangerous situations to prevent escalation.


• Liaise with local law enforcement and emergency services as needed.


• Assist in the development and implementation of security protocols and procedures.


• Maintain a visible presence throughout the library to deter inappropriate behavior.


• Aid patrons and staff in emergency situations.


• Participate in training sessions and stay updated on best practices for security and de-escalation.


• Follow library laws concerning privacy and confidentiality of patron information.


• Collaborate with library administration to ensure duties align with the library’s mission and policies.


• Work may involve nights and weekends depending on the schedule. Before and after-hours opportunities may exist to support events that occur in the library meeting room after the library is closed or prior to opening.

• Experience in public safety, security, social services, conflict resolution, or a related field.


• Strong understanding of public safety practices and de-escalation techniques.


• Excellent communication and interpersonal skills.


• Ability to remain calm and composed in stressful situations.


• Commitment to fostering a welcoming and inclusive environment for all library users.


• Ability to work independently and as part of a team.


• Familiarity with, or willingness to learn, non-armed security measures, de-escalation techniques, library privacy laws, and regulations.

Competencies

• Adaptability/Flexibility


• Communication


• Customer Focus


• Handling Difficult Customers


• Problem Solving