Housekeeping Room Inspector

HEI Hotels & Resorts; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Complimentary meals

Uniforms provided

Downtown parking discounts

Job summary

The Astor Crowne Plaza New Orleans, managed by HEI Hotels & Resorts, seeks a Housekeeping Supervisor to maintain a safe, clean guest experience and direct the Housekeeping Team for room and public-area cleaning. This role emphasizes health standards and efficient operations in a vibrant hotel setting.

Prior housekeeping experience is preferred, with the ability to lift up to 100 lbs, and strong verbal and written communication. Benefits include meals, uniforms and parking discounts.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs with or without accommodations.
• Ability to move throughout the building to assist staff and guests.

Responsibilities

• Supervise and inspect cleaning of guest rooms, public areas, and back-of-house areas while ensuring safety, sanitation, and guest satisfaction.
• Review special requests to maintain smooth housekeeping operations.
• Issue supplies to staff at shift start to control inventory and expenses.
• Respond to guest requests and concerns to uphold guest satisfaction.
• Log items in Lost and Found and respond to inquiries to maintain controls.
• Implement emergency training and procedures to protect hotel guests, staff and assets.
• Attend regularly and perform other duties as assigned.

Skills

Verbal communication

Written communication

Adaptability

Team coordination

Job description

About Us

Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi‑Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on‑site restaurant and state‑of‑the‑art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities

• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.


• Review special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.


• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.


• Respond to guest requests, concerns and problems to ensure guest satisfaction.


• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.


• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job related duties as assigned.

Qualifications and Skills

• Housekeeping experience preferred.


• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs with or without reasonable accommodations.


• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodations.


• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.