Security Subscriber Service Technician (Union)

Johnson Controls, Inc.; Irvine, Northern (CA, KY); On-site; USD 3,320,000 - 5,235,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Security Subscriber Service Tech 1 (un) to diagnose and service card access, CCTV, burglar alarm, and related building system products at customer sites. You will deliver high-quality customer service and practical solutions during service calls.

The role involves reading blueprints and manuals, installing and programming systems, and coordinating with customers. On-site work with potential on-call emergencies is expected, with safety guidelines strictly

Qualifications

• 1-3 years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience reading and interpreting blueprints, submittals, and manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor up to 50-70 lbs.
• Able to pass pre-employment background and drug test.
• Knowledge of applicable NFPA standards.

Responsibilities

• Follow prescribed troubleshooting procedures and refer to technical manuals and bulletins to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, and manuals.
• Exhibit effective customer service skills by communicating with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through devices.
• Obtain customer signature upon completed service call.
• Available for on-call emergency service.
• Provide recommendations and solutions to ensure facility runs efficiently and upsell opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

Skills

Card access & CCTV experience

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

Security Subscriber Service Tech 1 (un)

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it:

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Available for on-call emergency service.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

• Perform other duties as assigned.

What we look for:

Required

• 1-3 years documented experience with card access and CCTV.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• Experience installing, inspecting, repairing, and programming card access and CCTV.

• Fire alarm experience is a plus.

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses that are required by National, State and Local codes.

• Knowledge of applicable NFPA standards.

Pay Range: $24.10 - $37.73 Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.