Security Specialist I - ACAMS

Albertsons Companies; Boise (ID); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Early wage access

Associate discounts

Health benefits

Paid time off

Training & development

Inclusive workplace

Job summary

Albertsons Companies is seeking team members for ACAMS (Albertsons Central Alarm Monitoring Station) to handle customer calls and support alarm monitoring operations. The role emphasizes professional communication, accuracy, and calm problem-solving in a fast-paced environment.

Ideal candidates will have strong interpersonal skills, be able to multitask, and work a schedule including weekends and nights. On-site work is required with comprehensive benefits and training opportunities.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to defuse upset customers calmly and professionally.
• Strong time-management and planning abilities.
• Detail-oriented and highly organized.
• Willingness to work weekends, holidays and varied shifts.

Responsibilities

• Handle inbound customer calls in a professional, courteous manner.
• Make outbound calls to verify alarms and dispatch authorities when needed.
• Respond to emails and provide basic troubleshooting of alarm systems.
• Assist customers with account information and general inquiries.
• Work on-site in a call-center style environment across nationwide locations.

Skills

Customer service

Time management

Calm under pressure

Teamwork

Communication

Education

High school diploma

Tools

MS Office Suite

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

• We at Albertsons are looking for bright, motivated individuals who want to be part of our diverse and growing team. At ACAMS (Albertsons Central Alarm Monitoring Station), we receive alarm notifications from commercial accounts, ranging from burglary to fire alarms. We also work with state‑of‑the‑art camera monitoring software that allows us to observe incidents in real time. The ideal candidate has excellent customer service skills, strong data‑entry abilities, can multitask, pays close attention to detail, is reliable, has a flexible schedule, and can remain calm in a fast‑paced environment. No experience is required, but it is preferred.
• ACAMS is a call‑center‑style environment where we receive alarm notifications for the many alarm systems and camera systems we monitor across the country. We make and receive phone calls to customers and authorities, respond to and send emails, and help customers with basic troubleshooting of their alarm systems.
• Answers and processes inbound customer calls in a professional, courteous, and timely manner.
• Places necessary outgoing calls to verify alarms, dispatch the proper authorities, and notify responsible parties.
• Completes special projects or additional duties as assigned.
• Position requires weekend, holiday, and shift work, and may include overtime.
• This position offers night or overnight shifts between 2:00 p.m. and 6:00 a.m., and all work must be performed on-site; remote work is not available.

We Are Looking For Candidates Who Possess The Following

• Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.
• Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Must possess good decision-making skills, be very organized and detail oriented.
• The ability to handle multiple functions and to prioritize those functions will be a necessity.
• Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.
• Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.
• Incumbent must undergo background investigation, drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.