Security Specialist I - ACAMS

Randalls

Boise (ID)

On-site

USD 22,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Competitive wages

Wage access via Stream

Associate discounts

Health & financial well-being benefits

Time off

Job summary

Albertsons Companies in Boise, Idaho seeks a dedicated associate for our ACAMS alarm monitoring center. You will respond to alerts, assist customers, and perform basic troubleshooting in a fast-paced environment.

This role requires weekend/holiday shifts, strict adherence to procedures, and on-site work. A background check and pre-employment steps are required, with competitive wages and growth opportunities within the company.

Qualifications

Strong customer service, data-entry, and multitasking skills.
Excellent time management and forward-thinking abilities.
Professional appearance and public relations skills.
Must pass background check, drug testing, and pre-employment procedures.
Physically capable to respond to emergencies; good hearing and eyesight.
Flexible schedule including weekends, holidays, and night shifts.
On-site work; remote work is not available.

Responsibilities

Handle inbound customer calls in a professional manner.
Place outgoing calls to verify alarms and notify authorities.
Complete special projects or additional duties as assigned.
Work weekends, holidays, and shifts; overtime may apply.
Night or overnight shifts 2:00 p.m.–6:00 a.m.; all work on-site.

Skills

Customer service

Multitasking

Attention to detail

Calm under pressure

Communication

Teamwork

Time management

Public relations

Decision making

Professional presentation

Tools

MS Office

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

Main responsibilities:

We at Albertsons are looking for bright, motivated individuals who want to be part of our diverse and growing team. At ACAMS (Albertsons Central Alarm Monitoring Station), we receive alarm notifications from commercial accounts, ranging from burglary to fire alarms. We also work with state‑of‑the‑art camera monitoring software that allows us to observe incidents in real time. The ideal candidate has excellent customer service skills, strong data‑entry abilities, can multitask, pays close attention to detail, is reliable, has a flexible schedule, and can remain calm in a fast‑paced environment. No experience is required, but it is preferred.
ACAMS is a call‑center‑style environment where we receive alarm notifications for the many alarm systems and camera systems we monitor across the country. We make and receive phone calls to customers and authorities, respond to and send emails, and help customers with basic troubleshooting of their alarm systems.

Answers and processes inbound customer calls in a professional, courteous, and timely manner.
Places necessary outgoing calls to verify alarms, dispatch the proper authorities, and notify responsible parties.
Completes special projects or additional duties as assigned.
Position requires weekend, holiday, and shift work, and may include overtime.
This position offers night or overnight shifts between 2:00 p.m. and 6:00 a.m., and all work must be performed on‑site; remote work is not available.

We are looking for candidates who possess the following:

Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.
Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.
Excellent time management, planning and forward-thinking skills.
Self‑motivated and a professional attitude.
Excellent communication and listening skills.
Must possess good decision‑making skills, be very organized and detail oriented.
The ability to handle multiple functions and to prioritize those functions will be a necessity.
Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.
Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.
Incumbent must undergo background investigation, drug testing and other pre‑employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

We also provide a variety of benefits including:

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

A copy of the full job description can be made available to you.

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