Security Specialist

Jobtailor; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in New York is hiring a Security & Guest Experience Associate to foster an easy, inspiring, and friendly guest journey. You will greet guests, help them find items, resolve issues, and support teammates while upholding safety standards.

You will document incidents, use the security video system, and perform merchandise checks to prevent loss. The role requires de-escalation skills, physical ability, and a flexible schedule including nights and weekends.

Qualifications

• Must be at least 18 years old or older.
• High school diploma or equivalent.
• Meet state/local licensure requirements related to the position.
• Welcoming and helpful attitude toward guests and teammates.
• Ability to communicate on multiple devices and use scanners as directed.
• Effective communication skills.
• Ability to work independently and with a team.
• Ability to manage workload and prioritize tasks.
• Ability to remain focused in a fast-paced environment and complete tasks on time.
• Ability to climb ladders.
• Ability to apprehend subjects per policy.
• Ability to lift/move merchandise up to 40 pounds.
• Flexible schedule including nights, weekends, and holidays.
• Work in varying temperatures and conditions.
• Stay mobile for entire shift.

Responsibilities

• Greet guests, help them locate items, and resolve issues.
• Promote safety and security standards across store and exterior areas.
• Document security incidents promptly in the case management system.
• Respond to guest issues to maintain a safe environment.
• Use de-escalation techniques during incidents.
• Conduct merchandise theft recoveries and assist with apprehension per policy.
• Perform merchandise receipt checks to prevent loss and communicate trends.
• Operate video surveillance and related security tech.
• Follow safety policies and report hazards.
• Perform other duties based on business needs.

Skills

Guest experience

Security incident response

Effective communication

Team collaboration

Workload management

De-escalation

Ladder climbing

Education

High School Diploma or equivalent

State or Local Licensure

Tools

Video surveillance system

Handheld scanner operation

Job description

• Create an Easy, Inspiring, and Friendly guest experience
• Greet guests, help them find what they need, and resolve issues
• Support team efforts and assist peers in other areas
• Promote physical security culture and maintain safe and secure standards throughout the store and exterior property
• Respond to and accurately document security incidents in a timely manner
• Respond to guest issues to provide a safe and secure environment
• Use de-escalation tactics and resources during security incidents
• Conduct merchandise theft recoveries and provide theft apprehension support in accordance with AP policies
• Perform merchandise receipt checks to prevent theft and shortage and communicate trends
• Submit incident documentation in the case management system
• Use Target's video surveillance system
• Demonstrate ethical conduct, safety, and compliance
• Follow safety policies, best practices, and training; report and correct hazards where possible
• Perform other duties based on business needs

Requirements

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Meet any state or local licensure and/or other legal requirements related to the position
• Welcoming and helpful attitude toward all guests and other team members
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
• Effective communication skills
• Ability to work both independently and with a team
• Ability to manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to climb up and down ladders
• Ability to apprehend subjects in accordance with company policy
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds without additional assistance
• Flexible work schedule, including nights, weekends, and holidays
• Ability to work in and be exposed to varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift

Core Competencies

Demonstrates strong guest service skills by creating a welcoming environment and effectively resolving issues. Proficient in security protocols, incident documentation, and theft prevention strategies while maintaining compliance and safety standards.

Highest-signal resume keywords

• Guest Experience Management
• Security Incident Response
• Effective Communication Skills
• Merchandise Theft Recovery
• Safety Compliance

Hard Skills

• Incident Documentation
• Merchandise Receipt Checks
• De-Escalation Tactics
• Theft Apprehension
• Handheld Scanner Operation
• Lifting Merchandise Up To 40 Pounds
• Climbing Ladders
• Video Surveillance System Use

Soft Skills

• Welcoming Attitude
• Team Collaboration
• Workload Management
• Focus In Fast-Paced Environment

Certifications & Qualifications

• High School Diploma Or Equivalent
• State Or Local Licensure

Industry Keywords

• Physical Security Culture
• Safety Policies
• Compliance Standards
• AP Policies