Security Specialist

Ctcitechnology; New Jersey; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Certification reimbursement

Travel allowance

Healthcare package

Job summary

Ctcitechnology in New Jersey is seeking a Security Specialist responsible for leading security system projects and ensuring customer satisfaction. You will perform service calls, troubleshoot issues, and manage small installation projects while adhering to industry standards.

The role offers a hybrid work environment with benefits including competitive compensation, certification reimbursement, and a healthcare package.

Responsibilities

• Maintain excellent customer relations, including prompt response to requests.
• Perform service calls and document all activities.
• Adhere to the On-Call schedule for after-hours service calls.
• Verify field installations are performed according to standards.
• Troubleshoot system issues and resolve promptly.

Job description

Job Description

As a Security Specialist, you will play a critical role in leading the successful delivery of security system projects for our clients. Your responsibilities will include:

Key Responsibilities

• Maintain excellent customer relations, includes prompt response to customer requests and maintaining frequent customer contact.
• Performance of service calls and break fix activities when required or as work schedule dictates. Documentation of all activities and reporting to Service Team.
• Must agree and adhere to the On-Call schedule, where you will be expected to be available for service calls after hours for one week at a time based on the schedule.
• Verify field installations are properly executed, following industry and CTCI standards.
• Troubleshoot system issues and promptly resolve.
• Assist in punch list creation for installation team if required.
• Manage small installation projects as the Director of Security Operations sees fit.
• Performs other duties and responsibilities as requested or required.

Work Environment & Benefits

• Job Type: Full-time
• Location: Hybrid or on-site; travel to project sites as needed.
• Benefits: Competitive compensation, certification reimbursement, travel allowance, and healthcare package.