Security Shift Manager - Swing Shift

Plainridge Park Casino; Plainville (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

Plainridge Park Casino is seeking a Security professional to lead daily shift operations and oversee the Security Department. You will determine staffing needs, supervise personnel, and ensure effective safety and security across the property.

Responsibilities include training, reporting, and collaboration with law enforcement. A Bachelor's degree and 3–5 years of supervisory casino security experience are required, along with proficiency in Microsoft Office applications and strong customer

Qualifications

• Bachelor's degree from an accredited college or university.
• 1–2 years casino security experience.
• 3–5 years supervisory experience.
• Proficient in Microsoft applications (Excel, Access, Word).
• Effective communication and leadership skills.
• Physically able to perform security duties.

Responsibilities

• Manage daily shift operations and activities of the Security Department.
• Determine manpower requirements and schedule staff for optimal security with controlled labor costs.
• Maintain updated trespass/banned guest lists.
• Administer training programs for security personnel.
• Hire, train and develop security staff; assess performance and discipline as needed.
• Develop and maintain internal and external security reporting procedures.
• Coordinate with federal/state/local law enforcement as needed.
• Provide exceptional customer service to guests.
• Serve as overall shift security administrator, reporting to the Director of Security.
• Conduct inspections and drills to test security measures and controls.
• Investigate crimes in collaboration with law enforcement, e.g., fraud and theft.

Skills

Leadership

Effective communication

Analytical skills

Interpersonal skills

Professionalism

Driver's license

Education

Bachelor's degree (B.A./B.S.)

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for managing the daily shift operations and activities of the Security Department to ensure goals and objectives are achieved in accordance with the Director of Security
• Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs
• Maintains and keeps updated list of trespassed and or banded guests
• Administers training programs for assigned security personnel that will ensure effective security of gaming and money handing experience
• Counsels, guides and instructs security personnel on the proper performance of their duties.
• Performs the function of hiring, training, and developing security personnel skills, reviewing security personnel performance and administering discipline
• Develops implements and maintains required internal and external reporting procedure.
• Cooperates with federal, state, and local law enforcement agencies of mutual concern
• Responsible for providing exceptional customer service to all guests
• Overall administrator of the shift’s security environment, reporting to the Director of Security.
• Under the direction of the Director of Security, conducts surprise and routine inspections and drills to check the efficiency of all security measures and controls.
• Under the direction of the Director of Security and in collaboration and cooperation with law enforcement agencies, investigates crimes committed such as fraud and theft

BRING US YOUR BEST.

• Bachelor's degree (B.A./B.S.) from an accredited four-year college or university or equivalent
• One to two years of casino security and/or related experience
• Three to five years of supervisory experience
• Possess in-depth knowledge and appreciation of security measures and controls.
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Effective communication skills (written, verbal and presentation)
• Ability to display professionalism when dealing with difficult guests
• Strong leadership, supervisory and interpersonal skills
• Effective analytical skills as demonstrated in timely and appropriate issue resolution
• Ability to be physically mobile with reasonable accommodations
• Must be physically able to restrain combative guests and to move about property
• Must be able to run on level surfaces, as well as up and down stairs
• Respond to visual and aural cues
• Ability to operate efficiently and effectively in a mentally and physically stressful environment
• Ability to operate company motor vehicles responsibly at all times
• Must have valid driver's license with clean driving record
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $60,000 annually, depending on experience