Security Shift Manager

Hollywood Casino York; York (York County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off per local policy

Job summary

PENN Entertainment in York, PA is seeking a Security Shift Supervisor to oversee a designated shift, supervise staff, manage scheduling, and help meet budget and guest-satisfaction goals. The role requires a Bachelor's degree or equivalent security experience, knowledge of security protocols, and proficiency in Microsoft Office; strong organizational, communication, and reporting skills are essential.

The company offers a competitive Total Rewards package including day-one medical coverage,

Qualifications

• Bachelor's degree or four years of casino security, military, or police experience.
• Comprehensive knowledge of security protocol.
• Proficiency in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to groups of managers, clients, and customers.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.

Responsibilities

• Supervise staff and manage daily operations of a designated shift in Security.
• Create effective schedules while controlling labor costs and maintaining guest satisfaction.
• Assist in budgeting and report budget concerns to management.
• Promote exceptional customer service and ensure adherence to standards.
• Train shift personnel in emergency operating procedures.
• Enforce internal control policies including compliance with underage gambling and drinking laws.
• Maintain safety and inspection reports; conduct regular security post inspections.
• Prepare security incident reports and logs; respond to concerns from guests and staff.
• Coordinate with regulatory, fire/rescue and law enforcement agencies as needed.
• Ensure adherence to uniform and grooming standards; report regulatory compliance issues.
• Maintain confidentiality in all departmental matters.

Skills

Security protocol knowledge

Microsoft Office

Organizational skills

Communication skills

Report writing

Public speaking

Interpersonal conflict resolution

Education

Bachelor's degree (B.A./B.S.)

Four years of casino security, military, or police experience

Tools

Microsoft Office

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Prepare security incident reports and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Bachelor's degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must have comprehensive knowledge of security protocol.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer