SECURITY ASSISTANT SHIFT MANAGER

Hollywood Casino Columbus; Columbus (OH); On-site; USD 40,000 - 54,000; Full time

Job summary

Hollywood Casino Columbus is seeking a Security Supervisor to guide and supervise staff, coordinate scheduling, and monitor performance in a fast-paced gaming environment. You will enforce policies, ensure guest satisfaction, and uphold safety and regulatory standards.

The role requires 1–2 years of casino security experience, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• High School diploma or GED required; college degree preferred.
• 1–2 years casino security experience or equivalent.
• Proficient in Microsoft Office; strong written and verbal communication.
• Ability to write reports and business correspondence.

Responsibilities

• Provides guidance and daily supervision to staff in the department.
• Monitors achievements of performance and profit objectives.
• Coordinates scheduling with manager and ensures guest satisfaction.
• Enforces internal control policies and procedures; ensures compliance with laws.
• Maintains safety and inspection reports; conducts regular security post inspections.
• Prepares security incident reports and maintains security logs.

Skills

Organizational skills

Communication skills

Report writing

Microsoft Office

Education

High School diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enforce internal control policies and procedures
• Enforce underage gambling and drinking laws
• Maintains safety and inspection reports for the property.
• Conduct regular security post inspections
• Prepare security incident reports and maintain security logs.
• Reports guest and team member concerns and complaints to manager.
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
• Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• One to two years of Casino Security; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Supervisory Responsibilities

This job has supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment.

STARTING SALARY

47,199.36