Security Shift Manager

ViziRecruiter,LLC.; Morgantown, Northern (WV, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

PENN Entertainment in Morgantown, WV is seeking a Security Shift Supervisor to oversee the security team on a designated shift, ensuring safety, regulatory compliance, and high guest service standards.

You will help develop schedules, monitor budgets, and coordinate with local law enforcement as needed. The role requires strong organizational and communication skills, plus experience in security operations and incident reporting.

Qualifications

• Bachelor's degree or equivalent security experience required.
• Strong knowledge of security protocols and procedures.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedures manuals.
• Ability to present information clearly to groups of managers, clients, and the public.
• Demonstrated diplomacy in handling conflicts with guests and staff.

Responsibilities

• Supervise staff and manage daily operations of a designated shift in Security.
• Create effective schedules while controlling labor costs and meeting staffing goals.
• Assist in budgeting for the department and report budget concerns to management.
• Provide superior customer service and ensure security programs are followed.
• Train shift personnel in emergency operating procedures.
• Maintain compliance with regulatory requirements and internal controls.

Skills

Organizational skills

Communication skills

Report writing

Public speaking

Problem resolution

Education

Bachelor's degree or 4 years casino security/military/police experience

Tools

Microsoft Office

Job description

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Prepare security incident reports and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Bachelor's degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must have comprehensive knowledge of security protocol.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.