Security Service Technician

jci; San Antonio (TX); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems across multiple manufacturers. You will communicate with customers, identify needs, and guide repair steps to restore full functionality.

Responsibilities include inspections, reporting, coordinating with authorities, testing, and presenting quotes. A strong emphasis on safe operation, documentation, and delivering top-tier service to prevent building

Qualifications

• 5 years in low-voltage or security industry.
• Excellent knowledge of major security platforms including Gentec and Software House.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers.
• Identify customer needs and explain next steps and repair processes.
• Inspect systems to ensure proper functionality and provide reports to customer and company.
• Provide solutions and outcomes to keep facilities running efficiently and upsell when appropriate.
• Coordinate inspections and installations with police, fire departments, or other authorities.
• Test system operation and confirm connectivity with the monitoring center.

Skills

Low-voltage/security experience

Gentec platforms

Software House platforms

Driver's license

Tools

Gentec systems

Software House systems

Job description

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including: Gentec and Software House
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service

HIRING HOURLY RANGE: $26-$34 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.