Security Service Technician

jci; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Paid Training

Global Advancement

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

401(k) Match

Disability Insurance

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems across commercial environments. You will assess customer needs, explain next steps, and return systems to full functionality with clear written reports.

Ideal candidates bring strong communication, 6+ years in low-voltage or security, and the ability to read blueprints. The role offers competitive hourly pay, benefits, and opportunities for professional growth

Qualifications

• 6+ years in low-voltage or security industry.
• Valid driver's license with an excellent driving record.
• High school diploma or GED (General Education Development)
• Ability to pass thorough background and identity checks.
• Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Applications

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems.
• Identify customer needs and inform them of next steps to repair.
• Inspect systems to ensure proper functionality and provide reports to customer and company.

Skills

Access Controls

CCTV

Burglary Alarms

Fire Alarms

Low-Voltage

Customer Service

Education

High school diploma or GED

Tools

Bosch/Radionics

Honeywell

Firelite

Silent Knight

DMP

DSC

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 6+ years in low-voltage or security industry.
• Valid driver's license with an excellent driving record.
• High school diploma or GED (General Education Development)
• Ability to pass thorough background and identity checks.
• Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Applications

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service
• Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.

HIRING HOURLY RANGE: $29.13 - 40.09 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.