Security Service Technician

Johnson Controls; Dublin (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in industrial machinery manufacturing is seeking a Security Service Technician to join their team in Dublin, OH. The role involves diagnosing and servicing various security systems, requiring strong technical skills and customer service orientation. Candidates with relevant experience and a commitment to safety are encouraged to apply.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Health Savings Account

Life Insurance

401(k) savings plan with company match

Qualifications

• 5 years documented experience with card access and CCTV.
• Knowledge of applicable NFPA standards.
• Possess a valid driver’s license.

Responsibilities

• Diagnose problems and repair alarm system installations.
• Install and service card access and CCTV systems.
• Provide effective customer service and timely communication.

Skills

Customer Service

Technical Troubleshooting

Problem Solving

Education

2-year degree or equivalent

Tools

Test equipment

Multi-meter

Digital analyzer

Job description

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This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $27.00/hr

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!
  
  

What you will doService Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and installcard access, CCTV, Fire Alarm, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Perform other duties as assigned.
  
  

What we look forRequired

• Required to obtain the Ohio State Fire License within 6 months of employment.
• 2-year degree or equivalent combination of education and experience.
• 5 years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Must poses or be able to acquire an Ohio state fire license within 6 month of hiring.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
• Knowledge of applicable NFPA standards.
  
  

HIRING HOURLY RANGE: $22.00 - $27.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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