Security Service Technician

Allied Universal; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Allied Universal is seeking a Security Service Technician in Charlotte, NC. This role involves maintaining and repairing security systems, including access control and surveillance equipment, ensuring compliance with building codes. Candidates should possess a vocational degree and have strong troubleshooting skills. This position offers opportunities for growth in a leading global security company.

Benefits

Medical, dental, and vision insurance

401(k) enrollment

Paid holidays and personal days

Accrued vacation time

Qualifications

• A high Degree, Vocational School or equivalent required.
• 2+ years of field experience.
• Understanding of Windows operating systems and overall IT network topology.

Responsibilities

• Service, maintenance, and repairs on access control equipment and IP-based video systems.
• Travel to commercial client sites for service and troubleshooting.
• Demonstrate knowledge in using hand and power tools, test equipment, and CCTV devices.

Skills

Troubleshooting

Communication

Mechanical aptitude

Electronic aptitude

Education

High Degree or Vocational School equivalent

Job description

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Overview

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Overview

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Job Description

What to expect as a Commercial Security Service Technician:

The Security Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
• (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
• Troubleshoot system installations in such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-line remote diagnostic support
• Drive to commercial client sites with a company-issued vehicle to perform service
• Perform other duties as assigned by Operations Management
  

What Knowledge And Skills Are Required

• A high Degree, Vocational School or equivalent required
• 2+ years of field experience
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Ability to meet deadlines and work in a fast-based environment with minimum direction
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills and mechanical and electronic aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Good verbal and written communication skills
  
  

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  
  

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1388929

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Professional Services

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