Security Service Manager

Amadeus; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in the travel industry is looking for a Security Service Manager to oversee ABDO compliance and enhance security processes. The role requires strong cybersecurity knowledge, effective communication, and collaboration across departments. Opportunities for learning and development as well as attractive remuneration packages are offered in a supportive work environment.

Benefits

Attractive remuneration package including bonus

Global work environment

Learning and development opportunities

Flexible working arrangements

Qualifications

• Ability to pass VBG-B security clearance.
• Commuting distance to Schiphol Airport required.

Responsibilities

• Ensure ABDO compliance and manage the Organization's Security Management Plan.
• Collaborate across departments and manage security clearance applications.

Skills

Cyber security knowledge

Excellent communication skills

Customer service skills

Proficiency in English

Proficiency in Dutch

ITIL experience

Proficiency in Microsoft Office

Job description

Job Title

Security Service Manager

Key Responsibilities:

1. Perform the role & responsibilities of the ABDO (Algemene Beveiligingseisen voor Defensie Opdrachten) Security Officer;
2. Work with all departments internally & externally to ensure the Organization (Amadeus / Vision-Box) is ABDO compliant;
3. Maintain the Organization's ABDO Security Management Plan;
4. Participate in regular meetings with the Schiphol ABDO Security Officer;
5. Review new & existing documents/processes to ensure ABDO compliance;
6. Prepare for and accompany any ABDO compliance audits required by Dutch authorities;
7. Ensure personnel receive regular ABDO security awareness training;
8. Collaborate with stakeholders to document service processes as required;
9. Work within the Service Delivery team, coordinating with Service Operations, Field Force, and Project Management;
10. Manage security clearance applications for Schiphol Airport access;
11. Understand the Organization’s products & solutions to address high-level customer questions;
12. Support customers as the Service Manager during planned & unplanned absences;
13. Assist Service Operations with Incident, Change, and Problem Management;
14. Review change documentation and participate in customer change meetings.

About the ideal candidate:

1. Cyber security knowledge & experience;
2. Ability to pass VBG-B security clearance;
3. Commuting distance to Schiphol Airport;
4. Proficiency in English & Dutch, spoken and written;
5. Excellent communication skills & confidence in interactions;
6. ITIL experience (Certification preferred);
7. Good customer service skills, capable of simplifying complex interactions;
8. Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint).

What we can offer you:

1. Attractive remuneration packages including bonus, equity, pension, travel, insurance, lunch, transport, and other benefits;
2. Global work environment and culture;
3. Opportunities for learning and development;
4. Caring and supportive work environment;
5. Flexible working arrangements;
6. Diverse and inclusive community;
7. Trustworthy company values;
8. Meaningful mission in the travel industry.

Diversity & Inclusion

Amadeus is committed to Diversity, Equity, and Inclusion, fostering a culture of belonging and fair treatment, attracting diverse talent, and serving as a role model in inclusive employment practices. It is an equal opportunity employer, considering all qualified applicants without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.