Security Scheduling Manager

Titan Security Group; Chicago (IL); Hybrid; USD 58,000 - 60,000; Full time

Benefits offered by this job

Paid time off

MBO bonus

Medical insurance

Dental insurance

Pension/retirement benefits

Job summary

Titan Security Group in Chicago is hiring a Scheduling Manager to supervise daily security operations and optimize staff schedules. You will build client and employee relationships, manage overtime, and coordinate with senior leaders to meet financial and service goals.

The role requires a 21+ year old candidate with security or customer service supervisory experience, proficiency with scheduling tools, and a commitment to quality service. A benefits package is provided.

Qualifications

• High School diploma or GED; 2 years supervisory security or customer service experience.
• Experience in a heavy-volume call center preferred.
• Must be at least 21 years old.
• Ability to pass pre-employment drug screen and criminal background check.

Responsibilities

• Establish, maintain and review schedules to minimize overtime within WinTeam.
• Build, improve and maintain relationships with clients and employees.
• Report operational matters to Vice President of Operations and senior management.
• Coordinate support services to meet financial and operational goals and provide quality customer service.
• Handle escalated security issues or emergencies appropriately.
• Monitor staff performance including disciplinary actions and performance appraisals.
• Record data such as call-offs, tardies, emergencies and equipment issues.
• Coordinate and document performance tracking of all staff personnel.
• Maintain personnel files and workforce systems with HR department as necessary.
• Explain company policies, benefits and procedures to staff and applicants.
• Prepare reports and documents pertaining to personnel activities and account trends.
• Prepare correspondence and memos as needed.
• Track company equipment in the field and ensure proper use of policies.
• Stay current on federal, state guidelines relative to our services.
• Support the organization’s culture, processes and systems to enable employee contribution.
• Flexible schedule including weekends and evenings.
• Other duties as assigned.

Skills

Supervisory experience

Scheduling

Customer service

Microsoft Office

Call center experience

Education

High School diploma or GED

Tools

Scheduling software

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Scheduling Manager reports to the Director of Operations and is primarily responsible for supervising the day‑to‑day security operations of Titan Security. Responsibilities include but are not limited to:

• Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam
• Build, improve and maintain effective relationships with both client and employees
• Report all operational matters directly totheVice President of Operationsand/or members of senior management
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
• Handle any escalated security issues or emergency situations appropriately
• Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
• Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment
• Coordinates and documents performance tracking of all staff personnel
• Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department, as necessary
• Support HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals Explain company personnel policies, benefits, and procedures to all staff and job applicants
• Compile and prepare reports and documents pertaining to personnel activities and account trends
• Prepare correspondence and memos as needed
• Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
• Stays current on federal, state guidelines relative our services
• Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
• Flexible schedule to meet the needs of the business which includes weekends and evenings
• Other duties as assigned

Qualifications:

Education and/or Experience: High School diploma or general education degree (GED) and2 years prior satisfactory employment as a supervisor in security or customer service position.Experiencein a heavy volume call center is preferred.

Must be at least 21 years of age.

Certificates, Licenses, Registrations:

Ability to acquire and maintain a security license (if required by the state), including state accredited training requirements.

Language Skills:

Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills:

Proficiency with Microsoft Office software, scheduling software a plus.

Other Qualifications:

Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands:

Standardofficeenvironment.

Salary & Benefits:

Salary starts at 58K - 60K plus paid time off, MBO bonus, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE: M/F/D/V

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.