Security Ranger (Full-Time)

Fort Wayne Zoo; Indiana (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Staff Membership

Discounts

Development opportunities

Job summary

The Fort Wayne Zoo is seeking a full-time Security Ranger (Day Shift) to join our team. The role involves perimeter checks, guest safety, and monitoring the zoo grounds, with duties spanning day and night shifts to ensure a secure environment for guests, animals, and property.

Essential tasks include responding to emergencies, patrolling, documenting incidents, and maintaining confidentiality. A fast-paced, safety-focused individual will thrive in this role within our diverse team.

Qualifications

• High school diploma or GED is required.
• One year of security, guest service, loss prevention, or hospitality experience is required.
• CPR/AED certification is required.
• Critical Action Team certification within defined period from hire date is required (year-round positions).

Responsibilities

• Assist the general public and provide information regarding security and safety issues.
• Monitor for and respond to emergency, safety, or security situations as appropriate.
• Secure all gates, entrances, and buildings with ongoing security checks.
• Patrol parking lots and direct traffic.
• Attend to team members or guests that are injured until medical personnel arrives using established CPR, ERT, and AED Zoo practices.
• Complete incident reports, first aid documents, and any other required paperwork.
• Investigate all accidents with full documentation for crash reports in a timely manner.

Skills

Security procedures

Communication

Microsoft Office

Flexible schedule

Confidential information handling

Education

High school diploma or GED

CPR/AED certification

Tools

Driver's license

Microsoft Office

Job description

Applications are being accepted for a full-time Security Ranger (Day Shift) to join the Fort Wayne Zoo team.
This is a full-time position requiring availability for a 40-hour work week year-round. Full-time benefits include Health Insurance, Life Insurance, Long-Term Disability Insurance, 403b Plan, 403b Matching, Employee Assistance Program, Paid Days Off, Paid Holidays, Paid Health & Wellness Days, and Paid Parental Leave as well as optional Dental, Vision, Life, and Pet Insurance Programs. All team members receive Team Member Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs.

Application Deadline: September 23, 2026

The Security Ranger performs safety and security duties throughout the Zoo including perimeter and gate checks, clearing the Zoo of daytime guests, monitoring Zoo grounds during and after hours, and preserving the safety of guests, animals, and property. This position works either a primarily day-shift or a night-shift schedule. This position also strives to embody the Zoo’s values at all times, contributes to positive guest experiences, and performs other duties as required.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists the general public and provides information regarding security and safety issues, as well as general Zoo information.
• Monitors for and responds to emergency, safety, or security situations as appropriate.
• Secures all gates, entrances, and buildings throughout the Zoo with ongoing security checks.
• Patrols parking lots and directs traffic.
• Attends to team members or guests that are injured until medical personnel arrives using established CPR, ERT, and AED Zoo practices.
• Escorts team members during transportation of deposits as needed.
• Clears the Zoo of any daytime guests once the zoo is closed.
• Patrols buildings and grounds in designated areas, checks animal doors and windows for security, locks doors, operates intrusion detection systems, and turns out lights.
• Completes incident reports, first aid documents, and any other required paperwork.
• Investigates all accidents, to include full documentation for crash reports in a timely manner.
• Monitors Zoo security phone line through entire shift.
• Monitors the Zoo’s surveillance system to detect abnormal situations.
• Works with outside contractors on access needs.
• Contacts appropriate team members, partners, or emergency services as needed in emergency situations.
• Following the Animal Escape and Critical Action Team (CAT) Policies, effectively supports animal emergencies in the appropriate manner; including CAT responsibilities as appropriate, if certified and appointed to this team.
• Successfully employs de-escalation techniques as appropriate.
• Maintains confidentiality of sensitive information at all times.
• Monitors weather and animal habitats overnight and participates in server weather preparations and recovery as needed.
• Assists operations and other departments with tasks as needed.
• Maintains thorough knowledge of essential equipment, software, and hardware used.
• Maintains thorough knowledge of Zoo policies and procedures.
• Maintains the highest level of cleanliness in public and behind the scenes areas.
• Supports the Zoo’s commitment to continued growth of diversity, equity, access, inclusion, and belonging for team members, volunteers, guests, and supporters.
• Assists with special projects and helps other team members as needed.
• Actively contributes to positive guest experiences.

Education and Experience

To perform this job successfully, an individual must have the following education and/or experience.

• High school diploma or GED is required.
• One year of security, guest service, loss prevention, or hospitality experience is required.
• Successful completion of Critical Action Team certification within a defined period from hire date is required (year-round positions only).
• CPR/AED certification is required.
• EMT experience is preferred.
• Valid driver’s license is preferred.
• Must be at least 21 years of age.

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to professionally and effectively respond to safety and security situations.
• Ability to professionally and effectively communicate with others through written correspondence.
• Ability to troubleshoot, analyze situations, and make sound business decisions.
• Knowledge of Microsoft Office software.
• Ability to work a highly flexible schedule as required to successfully perform the requirements and functions of the position, including required weekend, evening, holiday, and irregular hours.
• Ability to handle confidential information.
• Ability to understand and follow all safety regulations.
• Ability to track and manage multiple tasks and priorities.
• Ability to arrive at work when scheduled and maintain a positive attendance record.
• Ability to serve as a goodwill ambassador, in every respect and at all times, for the Fort Wayne Zoological Society and the Fort Wayne Zoo in contacts with guests, partners, and the community.
• Ability to deal tactfully and politely with guest questions and misbehavior.
• Excellent communication skills to establish and maintain effective working relationships with team members, volunteers, partners, and the community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to extensively travel and patrol Zoo grounds throughout the shift.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.
• Ability to professionally and appropriately interact and communicate with others, both in person and through phone, email, and written correspondence.
• Ability to regularly travel assigned areas several times per day and efficiently enter all assigned areas.
• Ability to negotiate a confined workspace while working with one or more coworkers.
• Ability to read reports, receipts, and other statements.
• Ability to properly lift and carry items up to 50 pounds.
• Ability to stand and sit for periods of time and to move intermittently throughout the workday.
• Ability to perform focused work with close attention to detail.
• Ability to work both indoors and outdoors, with exposure to extreme temperatures and inclement weather conditions; the environment may include wet, icy, or muddy conditions.
• This position may include exposure to hazardous materials, fumes/odors, dirt, and dust; potentially dangerous or venomous animals; zoonotic diseases; noxious native plants; and native biting insects and arthropods.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.