Operations Services Assistant (Part-Time)

Fort Wayne Zoo; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health days

403b plan

Vision insurance

Dental insurance

Pet insurance

Staff membership

Concessions

Retail discounts

Development

Appreciation

Job summary

Fort Wayne Zoo is seeking a Part-time Operations Services Assistant in Fort Wayne, Indiana. The role covers multiple duties including general cleaning, warehouse support, and coordinating with external vendors to keep deliveries and services on track.

You will also assist with meeting and event space setups and support the Zoo’s guest experiences. This position requires a flexible schedule, including weekends, evenings, and holidays, with a focus on safe, efficient operations and strong guest

Qualifications

• High school diploma or GED is required.
• Valid driver’s license and ability to operate Zoo vehicles are required.
• One year of maintenance or operations experience is preferred.

Responsibilities

• Coordinates shipping and receiving procedures.
• Provides ongrounds support for technology, kiosks, audio, and video as needed.
• Stocks warehouse supplies and tracks inventory.
• Works with external vendors to ensure timely deliveries and services.
• Monitors and fulfills meeting and event space setup requests.
• Maintains cleanliness in public and behind-the-scenes areas.
• Assists with custodial programs and safety compliance.
• Provides customer service and guest assistance as needed.

Skills

Communication

Organizational skills

Flexible schedule

Microsoft Office

Team collaboration

Education

High school diploma or GED

Valid driver’s license

Maintenance/operations experience preferred

Tools

Fork lifts

Skid steers

Push & riding mowers

Pressure washers

Golf carts

Snow plows & blowers

Trimmers

Job description

This is a part-time position requiring availability for up to a 29-hour work week year-round. Part-time benefits include Paid Health & Wellness Days, 403b Plan, and optional Vision, Dental, and Pet Insurance Programs. All team members receive Team Member Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs.

Application Deadline: September 25, 2026

The Operations Services Assistant performs multiple duties throughout the Zoo including general cleaning, warehouse assistance, meeting and event space setup, and coordinating with external warehouse vendors. This position also strives to embody the Zoo’s values at all times, contributes to positive guest experiences, and performs other duties as required.

Essential Functions And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates shipping and receiving procedures.
• Provides ongrounds support for technology support including ongrounds kiosks, audio, and video as needed by the Operations Services Supervisor.
• Stocks warehouse supplies.
• Works with external companies to ensure regularly scheduled deliveries and services stay on track.
• Monitors and fulfills meeting space setup requests.
• Monitors and fulfills event space setup requests.
• Monitors external vendor vending machines.
• Inputs and tracks operations data.
• Assists with the custodial program.
• Assists with general storage areas, ensuring that they are properly stocked and inventoried.
• Assists with maintenance and implementation of speakers and sound systems.
• Provides support for snow removal, event operations, painting, and other duties as assigned.
• Courteously responds to guest needs in a world class service environment.
• Maintains thorough knowledge of essential equipment, software, and hardware used.
• Maintains thorough knowledge of Zoo policies and procedures.
• Maintains the highest level of cleanliness in public and behind the scenes areas.
• Supports the Zoo’s commitment to continued growth of diversity, equity, access, inclusion, and belonging for team members, volunteers, guests, and supporters.
• Assists with special projects and helps other team members as needed.
• Actively contributes to positive guest experiences.

Education And Experience

To perform this job successfully, an individual must have the following education and/or experience.

• High school diploma or GED is required.
• Valid driver’s license and ability to be insured and operate Zoo vehicles are required.
• One year of maintenance or operations experience is preferred.

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to operate equipment such as fork lifts, skid steers, push and riding mowers, pressure washers, golf carts, snow plows and blowers, and trimmers.
• Ability to ensure all Zoo sanitation, chemical handling, and safety standards are met.
• Ability to professionally and effectively communicate with others through written correspondence.
• Ability to make independent decisions and manage time effectively.
• Knowledge of Microsoft Office software.
• Strong organizational skills.
• Knowledge of general office procedures and practices.
• Ability to work a highly flexible schedule as required to successfully perform the requirements and functions of the position, including required weekend, evening, holiday, and irregular hours.
• Ability to handle confidential information.
• Ability to understand and follow all safety regulations.
• Ability to track and manage multiple tasks and priorities.
• Ability to arrive at work when scheduled and maintain a positive attendance record.
• Ability to serve as a goodwill ambassador, in every respect and at all times, for the Fort Wayne Zoological Society and the Fort Wayne Zoo in contacts with guests, partners, and the community.
• Ability to deal tactfully and politely with guest questions and misbehavior.
• Excellent communication skills to establish and maintain effective working relationships with team members, volunteers, partners, and the community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to operate office equipment, including computers, copiers, fax machines, and phones.
• Ability to professionally and appropriately interact and communicate with others, both in person and through phone, email, and written correspondence.
• Ability to regularly travel assigned areas several times per day and efficiently enter all assigned areas.
• Ability to negotiate a confined workspace while working with one or more coworkers.
• Ability to properly lift and carry items up to 50 pounds.
• Ability to stand and sit for periods of time and to move intermittently throughout the workday.
• Ability to perform focused work with close attention to detail.
• Ability to work both indoors and outdoors, with exposure to extreme temperatures and inclement weather conditions; the environment may include wet, icy, or muddy conditions.
• This position may include exposure to hazardous materials, fumes/odors, dirt, and dust; potentially dangerous or venomous animals; zoonotic diseases; noxious native plants; and native biting insects and arthropods.

This description is intended to describe the general content of and requirements for the performance of this position.

It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.