Security Project Technician 2

Convergint Technologies; Charleston (SC); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Security Technician, where your expertise will help ensure top-notch service in security systems. In this dynamic role, you'll be involved in installing, programming, and maintaining a variety of systems, while working closely with project managers to enhance customer satisfaction. With a strong emphasis on personal growth and a supportive culture, this position offers you the chance to thrive in an inclusive environment. If you're passionate about technology and customer service, this is the perfect opportunity to advance your career while making a real impact.

Benefits

Company Holidays and Paid Time Off

Fun & Laughter Day Off

Life Insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Vehicle Reimbursement Plan

Corporate Social Responsibility Day

Qualifications

• 3-5 years of relevant experience in security systems.
• Ability to read blueprints and schematics effectively.

Responsibilities

• Install, program, and service security systems and equipment.
• Consult with engineering personnel to resolve system issues.
• Mentor less experienced staff using technical knowledge.

Skills

Customer Service

Technical Skills

Programming Skills

Troubleshooting

Mechanical Aptitude

Electrical Aptitude

Communication Skills

Organizational Skills

Self-Starter

Education

High School Diploma or GED

Tools

MS Office

Job description

SC North Charleston Offce
North Charleston Office
2456 Remount Road
Suite 300
North Charleston, SC 29406, USA

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Using technical knowledge, skills and experience, acts as a mentor to less experienced staff.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience with fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems.
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude and ability to read blueprints and drawings.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 3-5 years relevant

Preferred Experience: (but not required):

• Relevant field service
• Certifications: Product-specific certifications, Industry-specific certifications and/or licenses.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.