Security Patrol Officers, Wayne

Titan Security Group; North Carolina; On-site; USD 1,818,000 - 2,590,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Career growth & promotion

Skills-enhancing training

Job summary

Titan Security Group is seeking Security Patrol Flex Officers to support clients across various locations in the Wayne/ Westland area. The role requires alert, customer-focused individuals with a background in security or related customer service fields.

Responsibilities include incident reporting, de-escalation, and liaison with authorities, while ensuring a safe environment. Starting pay is $16.50 per hour and advancement opportunities exist for dedicated personnel.

Qualifications

• Must be at least 18 years old.
• Experience as door staff, receptionist, customer service, clerical, hotel or restaurant position preferred.
• Comfortable around animals.
• Possess HS diploma or GED.
• Able to obtain Illinois PERC and complete training requirements.
• Able to pass pre-employment drug screen and background check.
• Able to meet physical essential functions (lifting 50+ lbs, patrols, stairs, weather).
• CPR, First Aid, AED certification beneficial.
• De-escalation training (CPI) preferred.
• Defensive tactics knowledge desirable.

Responsibilities

• Act as liaison with security monitoring company, law enforcement, and fire officials.
• Assist in apprehending absconders and handling disruptive individuals.
• Identify dangerous conditions and respond appropriately.
• Provide first aid and summon emergency services as needed.
• Prepare incident reports and send them to the client.
• Guide visitors and maintain safe, secure environments.
• De-escalate tense situations using strong communication skills.

Skills

Customer Service

First Aid

CPR

AED

De-escalation

Defensive Tactics

Education

High School diploma or GED

Ability to read, write, speak English

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security Group is currently hiring Security Patrol Flex Officers to work at several locations in the Wayne/ Westland, area.

Responsibilities of Security Patrol Officers include, but are not limited to:

• Act as liaison with the security monitoring company, law enforcement, and/or fire officials in responding to alarm situations when necessary.
• Assist law enforcement personnel and client employees in apprehending absconders and handling unruly and/or violent individuals on the premises to maintain a safe and secure environment.
• Recognize dangerous conditions on buildings and grounds and respond appropriately.
• Initiate and render first aid assistance in emergency situations involving injury or illness to members, employees, volunteers, or visitors.
• Summon emergency fire, ambulance, or medical services when necessary.
• Carry a functional cellular phone at all times while on duty for emergency communication.
• Act as liaison with the security monitoring company, law enforcement, and/or fire officials in responding to alarm situations when necessary.
• Assist law enforcement personnel and client employees in apprehending absconders and handling unruly and/or violent individuals on the premises to maintain a safe and secure environment.
• Recognize dangerous conditions on buildings and grounds and respond appropriately.
• Initiate and render first aid assistance in emergency situations involving injury or illness to members, employees, volunteers, or visitors.
• Summon emergency fire, ambulance, or medical services when necessary.
• Carry a functional cellular phone at all times while on duty for emergency communication.
• Utilize strong communication skills to de-escalate and mediate confrontational or tense situations.
• Provide daily incident summaries and detailed incident reports to the client via email, as required.
• Prepare clear, concise, complete, legible, and factual written reports.
• Complete all necessary forms and documentation provided by the entity.
• Meet and interact courteously and effectively with employees, visitors, and the general public.
• Route or guide visitors to conference rooms or other designated areas as needed.
• Give clear verbal directions and instructions to agency personnel, visitors, and other tenants.
• Understand and follow oral and written instructions; provide guidance to others on rules, duties, and procedures.
• Demonstrate working knowledge of general safety precautions and fire prevention methods.

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
• Customer Service
• First aid, CPR, and AED
• De-escalation Training, CPI
• Defensive Tactics

Preferred Qualifications of Security Officers:

• Bilingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:

• Positions starting at $16.50 / hour depending on experience, location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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