Security Patrol Officer

Auberge Collection; Waimea/Kamuela (HI); On-site; USD 33,000 - 47,000; Part time

Job summary

Auberge Collection is seeking a Security Patrol Officer for our Mauna Lani property on Hawaii’s Kohala Coast. This casual, hourly role focuses on monitoring, guest safety, and timely response to incidents, with duties including door checks, incident reporting, and assisting guests and team members.

Experience in luxury environments is valued; a Hawaii Guard Card Certification is required. Join a prestigious collection dedicated to exceptional service and safety for guests and staff.

Qualifications

• 1 year experience as a Security Officer or equivalent.
• Valid driver's license.
• Prior experience in a luxury environment is a plus.
• Hawaii Guard Card Certification required.

Responsibilities

• Patrol the property with specified equipment, check all designated points, and document all actions taken.
• Ensure all guest room doors are secured; assist guests and residents with room access.
• Investigate suspicious persons on the property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest and resident complaints; complete documented reports.
• Respond to the scene of guest and Team Member accidents promptly; administer first aid/CPR; communicate specified information to EMS/medical personnel as required.
• Report to the scenes of guests or Team Members fighting.
• Comply with state regulations and property guidelines for handling intoxicated guests and residents.
• Resolve safety hazard situations and coordinate towing of vehicles.

Skills

Security experience

Driver's license

Luxury hospitality

Hawaii Guard Card

Education

Hawaii Guard Card Certification

Job description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $28.84 hourly.

Our Security Patrol Officer will be focused on monitoring and patrolling assigned areas and is responsible for rendering aid to guests and team members relating to their safety and security. Officers interact with guests to ensure their visit is memorable and facilitate resolution in the event concerns are raised. Officers conduct routine patrols of the property and document and mitigate unusual findings. This individual will investigate claims, provide recommendations, and take action as necessary. Necessary skills include working knowledge of computerized systems, proficiency in oral and written communications, professionalism, and warmth.This is a casual position.

• Patrol the property with specified equipment, check all designated points, and document all actions taken.
• Ensure all guest room doors are secured; assist guests and residents with room access.
• Investigate suspicious persons on the property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest and resident complaints; complete documented reports.
• Respond to the scene of guest and Team Member accidents promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
• Report to the scenes of guests or Team Members fighting.
• Comply with state regulations and property guidelines for handling intoxicated guests and residents.
• Resolve safety hazard situations and coordinate towing of vehicles.

Qualifications

• 1-year experience as a Security Officer or equivalent.
• Valid drivers' license.
• Prior experience in a luxury environment is a plus.
• Possession of a current Hawaii Guard Card Certification.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.