Guest Service Agent

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 30,000 - 36,000; Full time

Job summary

Mauna Lani – Auberge Collection is seeking a Guest Service Attendant to greet guests and manage front office tasks in a luxury Hawaii resort. You will handle check-ins, inquiries, reservations, and guest requests to ensure a premium guest experience.

The role emphasizes high service standards, strong communication, and the ability to work in a fast-paced, high-volume environment with prior experience in luxury hotels preferred.

Qualifications

• Hospitality and cashiering experience preferred.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests upon arrival and assist with check-in/check-out.
• Provide information about hotel services, attractions, and amenities.
• Manage room reservations and assist with assignments.
• Address guest inquiries and resolve issues promptly and professionally.
• Serve as a liaison between guests and hotel departments, ensuring accurate records.

Skills

Interpersonal communication

Customer service

Cashiering

Multi-tasking

Hospitality systems

Basic computer skills

Education

High school graduate

Job description

Company Description
Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

Company Description
Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.
For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description
The base salary for this position is $21.96 - $25.83
Our Guest Service Attendant will be one of the guests' first impressions of the resort, and this person holds a very important role. This person sets the tone, pace, and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guest's stay, ensuring total and complete satisfaction. The successful candidate will work in a fast-paced and high-volume work environment and provide a consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred.

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications

• Any combination of education and experience that provides the required knowledge, skills, and ability.
• High school graduate.
• Previous hospitality and cashiering experience preferred in a similar setting.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Additional Information
Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.