Security Operator

Iron Mountain Incorporated; Boyers (PA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

2 Weeks PTO

Wellness Time Off

7 Paid Holidays

3 Floating Holidays

Health plans

Retirement plans

Continuous learning

Job summary

Iron Mountain Incorporated is seeking a Security Operator for the North American SOC in Boyers, PA. You will safeguard people, property, and processes by monitoring systems, coordinating resources, managing incidents, and delivering strong customer service.

Responsibilities include continuous monitoring, incident response, system integrity checks, threat analysis, documentation, and staying current with security trends and practices.

Qualifications

• 4–8 years in private security, law enforcement, or equivalent.
• Associate degree preferred in a related field.
• Knowledge of alarm monitoring, dispatching, and resource coordination.
• Calm under pressure with sound decision-making.
• Experience with security tech like CCTV and access control.
• Familiarity with emergency management and incident response.

Responsibilities

• Monitor CCTV, access control, alarms, and threat intel for incidents.
• Respond to alarms and incidents; dispatch personnel or services.
• Follow security protocols and ensure equipment functions properly.
• Analyze threats, assess impact, and suggest mitigations.
• Document incidents and investigations clearly.
• Stay updated on threats, trends, and best practices.

Skills

Security monitoring

Incident response

Access control

CCTV systems

Emergency services coordination

Effective communication

Education

Associate degree in Criminal Justice

Tools

ProWatch

Milestone

Avigilon

Crisis24

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a committed Security Operator to join our North American Security Operations Center (SOC) team at the Boyers Underground Facility. In this role, you will be responsible for safeguarding and protecting the Company’s people, property, and processes by continuously monitoring security systems, coordinating resource allocation, managing critical incidents, and providing first-class customer service.

What You'll Do (Responsibilities)

In this role, you will:

• Continuous Monitoring & Threat Detection: Monitor various security systems such as CCTV, access control, alarms, and open-source intelligence platforms for potential threats and incidents.
• Critical Incident Response & Dispatch: Respond to alarms, security breaches, and other incidents by following established protocols, dispatching security personnel or emergency services as needed, and documenting all actions. Escalate significant security incidents to appropriate personnel, such as shift supervisors or managers.
• Compliance & System Integrity: Follow all established security protocols, policies, and procedures. Ensure all security systems and equipment are functioning properly and report any issues or malfunctions.
• Analysis & Communication: Analyze security threats and vulnerabilities, assess their potential impact, and provide recommendations for mitigation. Communicate effectively with internal teams, external agencies (e.g., law enforcement, emergency services) during incidents.
• Documentation & Reporting: Accurately document all security-related incidents, investigations, and other relevant information in a clear and concise manner.
• Stay Informed: Keep abreast of current security threats, trends, and best practices to ensure the safety and security of the organization.

What You'll Bring (Skills & Qualifications)

• 4-8 years of experience in the Private Security Sector, Law Enforcement, or equivalent experience.
• Associate degree in Criminal Justice, Business Administration, or other relevant field preferred
• Strong knowledge of security alarm monitoring principles, dispatching, and coordinating resource allocation.
• Proven ability to remain calm and make sound decisions under pressure.
• Proficiency in using security technology, systems, and software applications such as ProWatch, Milestone, Avigilon, Crisis24, Intrusion Detection, or other Access Control and CCTV security applications.
• Strong organizational and time management skills: ability to work independently and as part of a team; excellent communication and interpersonal skills, both written and verbal.
• Familiarity with emergency management and incident response procedures.

What We Offer (Benefits)

• Pay: $25.17/hr + 10% For Overnight Shifts; Bi-Weekly Direct Deposit
• Shift: Panama (2-2-3) Rotating Schedule, 7 PM to 7 AM
• Location: Boyers Underground - 1137 Branchton Rd., Boyers, PA 16020
• Competitive compensation and benefits aligned with the experience.
• 2 Weeks PTO, Wellness Time off & 7 Paid Holidays + 3 Floating Holidays
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

#LI-DNI

Category: Risk Management Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.