Critical Facilities Technician 1 (Monday-Friday) (7am-3pm)

Iron Mountain Incorporated; Manassas (VA); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

401(k)

Employee Stock Purchase Plan

Medical

Dental

Vision benefits

Day One Employee Assistance Program

Annual Merit Increases

2 Weeks Paid Vacation

7 Paid Holidays + Sick Pay

Professional Development and Training

Referral program

Job summary

Iron Mountain Incorporated in Manassas, VA operates as a global leader in storage and information management services. This role supports data center operations, focusing on maintaining critical power and cooling systems to ensure uptime and safety.

The Critical Facilities Technician will monitor electrical and environmental controls, perform limited maintenance, and assist with service delivery while adhering to Iron Mountain’s safety standards and customer commitments.

Qualifications

• 0-2 years experience in a critical operations environment or data center preferred.
• Knowledge of Chiller Plant systems (Trane, York, Multi Stack) and Web Control BMS.
• Experience with UPS maintenance bypass.
• Proficiency with Google Sheets.
• Strong multitasking, detail orientation, and adherence to safety processes.

Responsibilities

• Proactively support safety and ensure procedures are followed while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems to meet up-time targets.
• Perform limited maintenance to ensure smooth operation of data center HVAC and facilities.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system.
• Take daily operational readings of mechanical and electrical equipment and inspect for safety.
• Identify issues and take needed steps to resolve them.
• Assist with service delivery tasks when needed.

Skills

Chiller systems

BMS/Web Control

UPS bypass

Google Sheets

Multitasking

Attention to detail

Organization

Customer service

Tools

Google Sheets

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions?

Data Centers

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud‑neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

Build Your Career With Iron Mountain

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self‑motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision.

What We Offer

• 401(k)
• Employee Stock Purchase Plan
• Medical
• Dental
• Vision benefits
• Day One Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up‑time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Assist with service delivery tasks when needed.

Key Skills, Requirements and Competencies

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
• Google sheets and google classroom.
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.

Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required. The ability to obtain security clearance via government or other agency background check may be required for customer support. Applicants must meet all requirements, including customer‑contracting requirements, which will require U.S. Citizenship.

Disclaimer: This job description is not meant to be an all‑inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Reasonably expected salary range: $64,800.00 - $81,000.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Real Estate & Facilities

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.