Security Operations Supervisor

Convergint-4; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life insurance & disability plan

Wellness program

401K matching program

Company vehicle or reimbursement

Job summary

Convergint is seeking a full-time Operations Supervisor to join a dynamic team that supports a strong, inclusive culture. The role emphasizes customer satisfaction, resource management, and collaboration with the Operations Manager and project teams across electronic and life-safety projects.

Ideal candidates bring 3–5 years of relevant experience, strong leadership, and proficiency with Lenel, Software House, DMP, Bosch, and related systems.

Qualifications

• College degree or equivalent experience.
• 3-5 years relevant experience.
• Engineering, Field, or project management preferred.
• Experience with electronic, fire alarm & life safety, building automation, or healthcare.

Responsibilities

• Maximize customer satisfaction by effectively executing all assigned projects.
• Manage resources, costs and customer satisfaction for project delivery.
• Assist the Operations Manager and oversee Project Managers/Coordinators.

Skills

Customer focus

Leadership

Cost control

MS Office Suite

Team leadership

Education

College degree or equivalent

Tools

Lenel

Software House

DMP

Bosch

Brivo

AXIS

Hanwha

Milestone

Genetec

Gallagher

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Responsible for maximizing customer satisfaction by effectively executing all assigned projects.
• Responsible for the effective management of resources, costs and customer satisfaction for effective project completion and delivery.
• Assists the Operations Manager and oversees Project Managers and/or Coordinators in all aspects of the project.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
• Strong financial analytical skills including cost control.
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
• Strong team leadership, team building and facilitation skills.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 3-5 years relevant

Preferred Experience: (but not required):

• Engineering, Field, or project management
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
• Experience with Lenel, Software House, DMP, Bosch, Brivo, AXIS, Hanwha, Milestone, Genetec & Gallagher.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Travel Required

Yes . less than 25%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.