Security Operations Supervisor

Securitas US Business Unit; New Orleans (LA); On-site; USD 53,000 - 55,000; Full time

Job summary

Securitas Security Services USA, Inc. is seeking an Operations Supervisor to support our District Managers from our New Orleans, LA and Baton Rouge, LA offices.

The role oversees shifts of guarding operations across multiple sites, supervises officers and staff, and ensures post orders are followed while providing coaching and training. The position emphasizes leadership, field operations experience, and the ability to manage a fast-paced, service-driven environment with a focus on client

Qualifications

• Associate degree and 2 years of operations experience, or an equivalent combination of education and experience.
• Additional relevant experience can be substituted for the required education on a one-for-one basis.

Responsibilities

• Manages a shift and/or segment of guarding operations at multiple sites, supervising staff to ensure high-quality service.
• Ensures service expectations are met through client contact and regular inspections; initiates corrective action as needed.
• Provides status updates to management and clients; supports start-ups and contributes to security planning and surveys.
• Directs orientation, training, development and retention of staff; coaches employees and administers disciplinary actions as needed.
• Maintains payroll records and other employee/business information; reviews reports for accuracy and timeliness.
• Maintains a positive, professional environment in compliance with laws and policies; ensures staff understands and complies with requirements.
• Coordinates scheduling, staffing, equipment, and record-keeping to meet client needs while controlling labor costs.
• Provides input on company initiatives and assists management in resolving issues across departments.
• Responds on an on-call basis to emergencies and incidents at all hours.

Skills

Security operations

Supervisory practices

Leadership

Communication

Customer service

Interpersonal skills

Initiative

Multitasking

Confidential information

Vehicle operation

Education

Associate degree

Job description

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

Operations Supervisor to support our District Managersout of our New Orleans, LA and Baton Rouge, LA offices. In this key leadership role, you will oversee shifts and/or segments of guarding operations across multiple sites, working closely with District Managers. You will supervise account managers, supervisors, and security officers, conduct site inspections, ensure post orders and assignment instructions are followed, coach and train team members, vehicle maintenance, and complete administrative tasks in support of the district operations.The ideal candidate has strong field experience in operations, proven leadership skills, and the ability to manage a fast-paced, service-focused environment.

Compensation and Benefits

We believe in investing in our people. When you join Securitas, you’ll receive:

• Competitive Salary: $53,000 - $55,000 annually
• Comprehensive Benefits Package, including:
  • Medical, dental, vision, and life insurance
  • 10 accrued vacation days, 4 personal holidays, 6 sick days
  • 401(k) with company match
• Career Growth: Continuous training and leadership development
• Dynamic Work Environment: Be part of a mobile, highly engaged, results-driven team

Essential Functions

1. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high-quality service.

2. Ensures that service expectations are met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.

3. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input in terms of security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.

4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches’ employees and carries out disciplinary actions, as necessary.

5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.

6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews report to ensure that commitments have been met and client directions have been followed.

8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.

9. Performs tasks and duties of a similar nature and scope as required for assigned office.

10. Responding on an on-call basis to emergencies and incidents at all hours.

Competencies

• Understanding of security operations.

• Knowledge of supervisory practices.

• Planning, organizing and leadership skills.

• Oral and written communications skills.

• Strong customer service and service delivery orientation.

• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

• Ability to take initiative and achieve results.

• Required ability to handle multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• Regular use of vehicles is required in the performance of duties.

• Regular talking and hearing.

• Responding on an on-call basis to emergencies and incidents at all hours.

Education/Experience

Associate degree and 2 years of experience in operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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