Security Operations Supervisor

Core Scientific, Inc; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Core Scientific, Inc. in Austin, TX seeks a Security Operations Supervisor for the 24/7 SOCC. You will lead night-watch personnel, coordinate incident response, and uphold operational procedures across multiple sites.

The role emphasizes coaching, performance improvement, and escalation management for Genetec and related security technologies. A Bachelor’s degree and 2–4 years in security operations or similar are expected; you’ll work in a fast-paced, on-site environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–4 years of security operations, network operations, emergency operations, access control, or related environment.
• Strong communication skills and accountability.
• Experience in a PSOC/GSOC, Command Center, public safety dispatch, military watch, or 24/7 environment.
• Demonstrated ability to lead personnel and coordinate real-time incidents under pressure.
• Excellent verbal communication, professional judgment, incident reporting, and documentation skills.

Responsibilities

• Lead assigned night-watch personnel; manage priorities, task allocation, staffing readiness, break coverage, and accurate shift turnover in a 24/7 operation.
• Oversee monitoring of physical security, intrusion, video, access control, and safety-related events across multiple sites.
• Serve as the operational escalation point; lead incident bridges and response coordination for major incidents.
• Coordinate with on-site security, emergency services, EHS, and technical teams while respecting ownership of tactical response.
• Ensure timely, factual, audience-appropriate notifications; distinguish verified facts from unconfirmed information.
• Review watch logs, incidents, investigations, and pass-downs for accuracy and defensible documentation.
• Develop team through feedback, drills, and certifications.
• Oversee initial system fault triage, escalation, and restoration validation for Genetec and related tech.
• Identify recurring alarms and risks; recommend and implement improvements.
• Maintain continuity during degraded conditions and outages with approved contingency procedures.
• Ensure production changes, sensitive information handling, and vendor engagement follow policy.
• Foster open communication within team and across organization.

Skills

Strong communication skills

Leadership

Incident coordination

24/7 operations experience

Education

Bachelor’s degree or equivalent

Tools

Genetec Security Center

Mission Control

VMS/PACS

Job description

Who We Are

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. Core Scientific is a publicly trade company (NASDAQ: CORZ). We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations. Our footprint consists of 11 data center campuses across seven states, housing advanced infrastructure for our customers. What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting‑edge innovations developed by our team of experts. Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast‑paced, result‑driven environment.

The Job

The Security Operations Command Center (SOCC) provides 24/7 monitoring, incident coordination, and technical support for the organization’s physical security systems. The Security Operations Supervisor is responsible for leading watch operations, maintaining situational awareness, coordinating incident response, and ensuring operational procedures and standards are consistently followed. The Supervisor provides leadership, coaching, and technical guidance to watch standers while maintaining accountability for watch readiness, performance, and continuous improvement.

Responsibilities

• Lead assigned night‑watch personnel; manage priorities, task allocation, staffing readiness, break coverage, and accurate shift turnover in a continuous 24/7 operation.
• Oversee monitoring of physical security, intrusion, video, access control, and relevant safety‑related events; maintain situational awareness across multiple sites and concurrent incidents.
• Serve as the operational escalation point; lead incident bridges, communication, and response coordination for major incidents in accordance with approved authority and procedures.
• Coordinate with on‑site security, emergency services, EHS, Command Center partners, and appropriate technical teams while respecting their ownership of tactical response and specialist functions.
• Ensure timely, factual, audience‑appropriate notifications; distinguish verified facts, unconfirmed information, current actions, and decisions needed.
• Review watch logs, incident records, investigations, and pass‑downs for accuracy, completeness, and defensible documentation; coach corrective improvements.
• Develop team through feedback, scenario exercises, practical troubleshooting, certifications, and continuing proficiency assessments.
• Oversee initial system fault triage, approved recovery actions, appropriate technical escalation, tracking, and restoration validation for Genetec and connected physical security technologies.
• Identify recurring alarms, procedural gaps, system degradation, and operational risks; recommend improvements and help implement approved changes.
• Maintain continuity during reduced staffing, system outages, communications failures, and other degraded conditions; execute approved contingency procedures.
• Ensure production changes, evidence handling, sensitive information, and vendor engagement follow established approval and company‑policy boundaries.
• Foster open, respectful, and professional communication directly within the team, with co‑workers/ teammates, and leaders across the organization.
• Performs other duties as assigned.

Qualifications Required

• Bachelor’s degree or equivalent work experience.
• 2 – 4 years of relevant experience in security operations, network operations, emergency operations, access control, or a related operational support environment.
• Strong communication skills and accountability.
• Experience in a PSOC/GSOC, Command Center, public safety dispatch, military watch, emergency operations, critical infrastructure, or comparable 24/7 environment.
• Demonstrated ability to lead personnel and coordinate real‑time incidents under pressure.
• Excellent verbal communication, professional judgment, incident reporting, and documentation skills.
• Ability to coach employees, knowledge share, and hold personnel accountable without taking over every task.
• Working familiarity with physical security operations, including access control, video surveillance, safety, and incident escalation.
• Ability to learn, teach, and use technical applications, operational reporting tools, and other products.

Preferred

• Previous shift‑supervisor or watch‑lead experience in a multi‑site security operations center.
• Experience with Genetec Security Center, Mission Control, or comparable VMS/PACS and incident‑management platforms.
• Knowledge of door hardware, readers, controllers, interlocks/mantraps, IP cameras, intrusion detection, video analytics, or LiDAR.
• Foundational understanding of IP networking and ability to coordinate application, device, server, and network troubleshooting.
• Experience with data centers, high‑availability operations, SOP development, qualification programs, Jira, or Confluence.
• Experience collaborating with site security, EHS, facilities, IT, engineering, and external response agencies.

Reports To

Senior Manager, Security Location Austin, TX Travel Minimal travel may be required as needed.

Work Environment

This job operates in a professional office environment. This role routinely utilizes standard office equipment, including laptop computersand smartphones.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift to 50 pounds.

Position Type/ Expected Hours of Work

This is a full‑time, on‑site night shift position, working four 10‑hour shifts per week (40 hours), primarily during evening and overnight hours. The schedule includes rotating weekend and holiday coverage, with flexibility to adjust assigned hours and days based on operational needs, staffing, and team development. This role participates in a rotating supervisory on‑call schedule to support critical incidents, staffing emergencies, and operational escalations outside regularly scheduled hours.

Supervisory Experience

Yes

Core Scientific is a leader in digital infrastructure for high‑density colocation services and digital asset mining. We operate dedicated, purpose‑built facilities for digital asset mining and are a premier provider of digital infrastructure, software solutions, and services to our third‑party customers.