SOC Manager

VetRamp; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

VetRamp is seeking a Security Operations Supervisor for the night shift to lead a 24/7 SOC team. You will oversee operations, triage incidents, and coordinate with facilities and tech teams to maintain continuous availability of critical infrastructure.

The role emphasizes hands-on supervision, clear communications, and timely decision-making in a fast-paced, mission-critical environment. On-site shift work, with some on-call rotation, is required.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2–4 years of experience in security operations or similar mission-critical environments.
• Ability to lead operations during incidents or high-pressure situations.
• Strong communication and decision-making skills.
• Experience with multiple monitoring systems or dashboards.
• Proficiency with Microsoft Office and reporting tools.
• Ability to prioritize competing demands and decide quickly.
• Rapidly learn new systems and procedures.

Responsibilities

• Lead and coordinate night-shift SOC activities with continuous coverage.
• Serve as primary escalation point for SOC analysts and incident response.
• Monitor surveillance, access control, dashboards, and logs for anomalies.
• Ensure proper incident triage, documentation, and escalation.
• Conduct proactive threat detection and vulnerability identification.
• Oversee SOC ticket queues and timely resolution of requests.
• Support business continuity and incident recovery during disruptions.
• Coordinate access control management and system audits.
• Maintain clear communication with internal teams and leadership.
• Ensure adherence to SOC procedures and escalation protocols.
• Mentor SOC analysts to sustain high performance.

Skills

Security operations

Incident leadership

Communication skills

Monitoring dashboards

MS Office

Prioritization

Learning new systems

Education

Bachelor’s degree or equivalent

Tools

Jira

Video surveillance platforms

IP-based camera technologies

Access control systems

Job description

Security Operations Supervisor (Night Shift)

About the Opportunity

A rapidly expanding high-performance computing and data infrastructure provider is seeking a Security Operations Supervisor to lead night-shift operations within a mission-critical Security Operations Center (SOC).

This organization operates large-scale compute environments supporting AI, high-performance computing (HPC), and next-generation digital infrastructure. Their facilities run around the clock and require disciplined operational oversight to ensure the safety, integrity, and continuous availability of critical infrastructure.

The Security Operations Supervisor plays a key role in maintaining situational awareness across operations, coordinating incident response, and ensuring the SOC team executes procedures with precision and professionalism. This role combines hands-on operational oversight with leadership responsibilities, serving as the primary escalation point during the assigned shift.

If you thrive in fast-paced environments where real-time decision making, operational discipline, and team leadership are essential, this role offers the opportunity to work at the center of a growing critical infrastructure operation.

Role Overview

The Security Operations Supervisor leads a dedicated SOC shift responsible for 24/7 monitoring, threat detection, incident response, and operational support across a large-scale infrastructure environment.

This individual serves as Tier-2 escalation for SOC analysts, ensuring incidents are triaged correctly, procedures are followed, and communications remain clear during routine operations and emergency situations.

The supervisor also ensures operational continuity across surveillance, access control, life-safety systems, and internal coordination with technical and facilities teams.

Responsibilities

• Lead and coordinate night-shift Security Operations Center activities, ensuring consistent situational awareness and operational coverage.
• Serve as primary escalation point for SOC analysts, supporting incident investigation, response coordination, and escalation decisions.
• Monitor surveillance platforms, access control systems, operational dashboards, and security logs to identify suspicious activity or operational anomalies.
• Ensure incidents are properly documented, triaged, and escalated according to established procedures.
• Conduct proactive threat detection and vulnerability identification across physical and operational security systems.
• Oversee SOC ticket queues and ensure incidents and requests are resolved in a timely manner.
• Support business continuity and incident recovery efforts during operational disruptions.
• Coordinate access control management including credential provisioning, permissions updates, and system audits.
• Maintain clear and professional communication with internal teams, facilities personnel, and leadership during incidents or operational events.
• Ensure shift personnel adhere to SOC procedures, escalation protocols, and response standards.
• Mentor and support SOC analysts to maintain high operational performance and accountability.

Qualifications

Required

• Bachelor’s degree or equivalent professional experience.
• 2–4 years of experience in security operations, network operations, emergency operations centers, access control operations, or similar mission-critical environments.
• Demonstrated ability to lead operations during active incidents or high-pressure situations.
• Strong communication and decision-making skills.
• Experience working with multiple monitoring systems or operational dashboards simultaneously.
• Proficiency with Microsoft Office and standard operational reporting tools.
• Ability to prioritize competing operational demands and make timely decisions.
• Proven ability to quickly learn new systems, platforms, and procedures.

Preferred

• Background in first responder, emergency operations center (EOC), or critical infrastructure security.
• Experience with video surveillance platforms, access control systems, and IP-based camera technologies.
• Familiarity with data center or mission-critical infrastructure environments.
• CompTIA Network+ or Security+ certification.
• Physical Security Professional (PSP) certification.
• Experience using ticketing or incident tracking platforms such as Jira.
• Training in critical incident response or crisis management.

Work Schedule

Full-time | Night Shift

Sunday — Thursday

10:00 PM — 7:00 AM (CST)

On-call rotation approximately one weekend every four weeks.

Work Environment

This role operates across office, warehouse, and data center environments. The position involves routine use of operational monitoring systems and may require interaction with infrastructure equipment and facilities operations.

Employees should be comfortable working in environments with varying temperatures and maintaining focus during extended monitoring periods.

Physical Requirements

• Ability to stand, walk, and sit for extended periods.
• Ability to lift up to 50 pounds when necessary.
• Ability to operate equipment such as ladders, forklifts, or scissor lifts when required.