Security Operations Specialist – Access Control

Securitas Security Services USA, Inc.; New Haven (CT); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits

Flexible schedules

Job summary

Securitas USA in New Haven, CT seeks a Security Operations Specialist - Access Control to monitor premises, enforce badge eligibility, and support onboarding. The role emphasizes client-facing service, daily security routines, and leveraging AI-powered tools to improve processes.

Ideal candidates bring CT Guard Card, security experience, and strong communication skills, with a customer-focused mindset and ability to work independently in a fast-paced environment.

Qualifications

• Possession of a valid Connecticut State Guard Card.
• Prior security experience required; military or law enforcement may substitute.
• CPR, First Aid, and AED certification current.
• Associate’s or Bachelor’s degree preferred.
• Strong customer service focus with results orientation.
• Ability to work independently and manage daily responsibilities.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills with diverse audiences.
• Proficient with computer apps, security technologies, surveillance, and AI tools.

Responsibilities

• Monitor premises and enforce access control protocols.
• Provide customer service to clients, employees, and visitors.
• Manage ID badge administration and LMS oversight.
• Support new hire orientation and service ticket management.
• Identify and implement process improvements using AI and automation.
• Maintain a safe, secure, and welcoming environment.

Skills

Customer service

Calm demeanor

Communication

Interpersonal skills

Independence

Time management

Organizational skills

Problem solving

Adaptability

Education

Associate’s or Bachelor’s degree preferred

Tools

Security surveillance systems

AI-powered tools

ID badge administration (LMS)

Job description

Security Operations Specialist - Access Control

Pay: $25.00 per hour

Schedule: Monday-Friday 8am-4pm

Location: New Haven, CT, USA

Qualifications & Competencies

• Possession of a valid Connecticut State Guard Card.
• Prior security experience required; military or law enforcement experience may be considered in lieu of traditional security experience.
• Demonstrates a calm, courteous, and professional demeanor in all situations.
• Dependable, self-driven, and committed to delivering exceptional customer service.
• Current CPR, First Aid, and AED certification.
• Associate’s or Bachelor’s degree preferred.
• Strong customer service focus with a results-oriented mindset.
• Proven ability to work independently, take initiative, and manage daily responsibilities effectively.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, customers, and individuals from diverse backgrounds and at all organizational levels.
• Proficient in computer applications and experienced with security technologies, surveillance systems, and AI-powered tools.

Key Attributes

• Professional judgment and problem-solving abilities.
• High level of integrity, accountability, and reliability.
• Adaptability and the ability to remain composed in dynamic environments.
• Commitment to maintaining a safe and secure environment while providing outstanding customer service.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Security Officer serves as the primary customer-facing representative for the client, providing support and guidance to employees, contractors, and visitors regarding facility access, badge eligibility, onboarding processes, security procedures, and related inquiries. This role supports Global Security operations through ID badge administration, Learning Management System (LMS) oversight, new hire orientation support, and service ticket management.

In addition to core security responsibilities, this position contributes to operational excellence by identifying and implementing process improvements through artificial intelligence, automation tools, and emerging technologies. The Security Officer also supports Global Security leadership with administrative, operational, and customer service initiatives while maintaining a safe, secure, and welcoming environment.

Are you interested in being part of our Team?

• Weekly pay every Thursday
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

#CTWMA

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].