Security Operations Specialist

Sunlife; Wellesley (MA); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Vacation & sick time

Family leave

Medical coverage

Life insurance

AD&D insurance

Disability program

Sabbatical program

401(k) match

Stock purchase plan

Flexible work environment

Job summary

Sun Life U.S. is seeking a skilled Security Operations Specialist to join our Wellesley corporate office. This permanent full-time role requires in-office presence five days per week and reports to the Manager of Enterprise Security.

You’ll oversee the Incident Reporting Centre, on-site security operations, and risk management for a dynamic corporate environment. The role collaborates with a team to develop, implement and supervise security services, emergency response, and process

Qualifications

• Minimum of 5 years of experience in corporate security or law enforcement.
• Secondary education in Criminal Justice, Security Management, or related field preferred.
• Professional certifications such as CPP or PSP are highly desirable.
• Strong knowledge of emergency response protocols.
• Independently driven and can effectively work as an individual contributor and with other team members.
• Excellent communication and interpersonal skills are essential.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Proficiency in security reporting software and MS Office suite.
• Valid security license, first aid certification and clean criminal record check.
• Experience with risk assessment methodologies and security auditing processes is desirable.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate incident investigations and responses, acting as the on-site regional point of contact for the Incident Reporting Center
• Support major events and high-risk situations, including terminations and executive protection
• Maintain and troubleshoot physical security technology, conducting regular audits and tests
• Contribute to security planning, risk assessments, and intelligence gathering for events
• Participate in safety procedures, including OHS walkthroughs, emergency drills, and evacuation planning
• Liaise with external partners, including law enforcement, emergency services, and building management
• Conduct proactive security measures, including site awareness, audits, and staying updated on industry trends
• Provide dedicated support to the Executive Office and assist with special security-related projects
• Contribute to the continuous improvement of security policies and procedures

Skills

Emergency response protocols

Communication skills

Analytical thinking

Problem-solving

MS Office

Security reporting software

Education

Secondary education in Criminal Justice / Security Management

CPP (Certified Protection Professional)

PSP (Physical Security Professional)

Tools

MS Office Suite

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description

Primary Location: Wellesley, Massachusetts

Security Operations Specialist

Permanent Full-Time

In-office requirement of five (5) days per week

About The Role

We are seeking a highly skilled and adaptable Security Operations Specialist to join our team at our corporate office in Wellesley. This pivotal role will report to the Manager of Enterprise Security and serves as the primary contact for our Incident Reporting Centre and on-site security operations, ensuring a safe and secure environment for employees and visitors. As our Security Operations Specialist, you will be the cornerstone of our security protocols, fostering a culture of security and safety within our organization. Your strategic mindset will be crucial in anticipating potential security threats and implementing effective countermeasures. You'll need to remain calm under pressure, confidently handle real-time scenarios, and interact professionally with senior-level executives.

The role will also collaborate with a team of professionals whose mandate is to develop, implement and supervise support services, emergency response and other process documentation, as well as plan and execute on operational physical security and incident investigation requirements. This includes contributing to effective security risk management programs, investigation and intelligence programs, security system solutions, providing special event and personnel protection services, as well as delivering advice, direction, and education.

This role offers an exciting opportunity to help strengthen the security landscape of our organization. You'll join a dedicated team of professionals in an environment of continuous learning and improvement, with a competitive salary and bonus structure.

What will you do?

• Coordinate incident investigations and responses, acting as the on-site regional point of contact for the Incident Reporting Center
• Support major events and high-risk situations, including terminations and executive protection
• Maintain and troubleshoot physical security technology, conducting regular audits and tests
• Contribute to security planning, risk assessments, and intelligence gathering for events
• Participate in safety procedures, including OHS walkthroughs, emergency drills, and evacuation planning
• Liaise with external partners, including law enforcement, emergency services, and building management
• Conduct proactive security measures, including site awareness, audits, and staying updated on industry trends
• Provide dedicated support to the Executive Office and assist with special security-related projects
• Contribute to the continuous improvement of security policies and procedures

What You Will Need To Succeed

• Minimum of 5 years of experience in corporate security or law enforcement
• Secondary education in Criminal Justice, Security Management, or related field preferred
• Professional certifications such as CPP (Certified Protection Professional) or PSP (Physical Security Professional) are highly desirable
• Strong knowledge of emergency response protocols
• Independently driven and can effectively work as an individual contributor and with other team members
• Excellent communication and interpersonal skills are essential
• Ability to remain calm and make quick decisions in high-pressure situations
• Proficiency in security reporting software and MS Office suite
• Valid security license, first aid certification and clean criminal record check
• Experience with risk assessment methodologies and security auditing processes is desirable
• Strong analytical and problem-solving skills

What’s In It For You?

This role offers an exciting opportunity to play a crucial part in maintaining the safety and security of a dynamic corporate environment. It provides a competitive salary and bonus structure in an environment of continuous learning and improvement. The successful applicant will join a dedicated team of professionals and have the chance to shape the security landscape of our organization.

Salary Range: $68,800 - $103,200

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market‑leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer‑funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category

Facilities

Posting End Date

18/12/2026