Security Operations Specialist

Sun Life; Wellesley (MA); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Vacation and sick time

Family, parental and adoption leave

Medical coverage

Life and AD&D insurance

Disability programs

Partially paid sabbatical program

401(k) employer match

Stock purchase options

Employer-funded retirement account

Job summary

Sun Life in Wellesley, MA, seeks a Security Operations Specialist to lead incident reporting and on-site security operations. You will coordinate investigations, manage security tech, and support executive protection for a safe corporate environment.

Five days in the office are required. The role calls for 5+ years in corporate security or law enforcement, with CPP/PSP desirable. Sun Life offers a competitive salary, bonus potential, and a comprehensive benefits package.

Qualifications

• Minimum of 5 years in corporate security or law enforcement.
• Secondary education in Criminal Justice, Security Management, or related field preferred.
• CPP or PSP certifications highly desirable.
• Strong knowledge of emergency response protocols.
• Able to work independently and with a team, and communicate effectively.

Responsibilities

• Coordinate incident investigations and responses as the on-site regional contact.
• Maintain and troubleshoot physical security technology with audits and tests.
• Contribute to security planning, risk assessments, and intelligence gathering for events.
• Participate in safety procedures, including OHS walkthroughs, drills, and evacuation planning.
• Liaise with law enforcement, emergency services, and building management.
• Conduct proactive security measures and stay updated on industry trends.
• Provide support to Executive Office and assist with security projects.
• Help improve security policies and procedures.

Skills

Security operations

Incident reporting

Emergency response

Communication

Analytical thinking

MS Office

Education

Secondary education in Criminal Justice or Security Management

CPP/PSP certifications desirable

Tools

Security reporting software

MS Office suite

Job description

Primary Location

Wellesley, Massachusetts

Security Operations Specialist

Permanent Full-Time In-office requirement of five (5) days per week

About the Role

We are seeking a highly skilled and adaptable Security Operations Specialist to join our team at our corporate office in Wellesley. This pivotal role will report to the Manager of Enterprise Security and serves as the primary contact for our Incident Reporting Centre and on-site security operations, ensuring a safe and secure environment for employees and visitors. As our Security Operations Specialist, you will be the cornerstone of our security protocols, fostering a culture of security and safety within our organization. Your strategic mindset will be crucial in anticipating potential security threats and implementing effective countermeasures. You'll need to remain calm under pressure, confidently handle real-time scenarios, and interact professionally with senior-level executives. The role will also collaborate with a team of professionals whose mandate is to develop, implement and supervise support services, emergency response and other process documentation, as well as plan and execute on operational physical security and incident investigation requirements. This includes contributing to effective security risk management programs, investigation and intelligence programs, security system solutions, providing special event and personnel protection services, as well as delivering advice, direction, and education. This role offers an exciting opportunity to help strengthen the security landscape of our organization. You'll join a dedicated team of professionals in an environment of continuous learning and improvement, with a competitive salary and bonus structure.

What will you do?

• Coordinate incident investigations and responses, acting as the on-site regional point of contact for the Incident Reporting Center Support major events and high-risk situations, including terminations and executive protection
• Maintain and troubleshoot physical security technology, conducting regular audits and tests
• Contribute to security planning, risk assessments, and intelligence gathering for events
• Participate in safety procedures, including OHS walkthroughs, emergency drills, and evacuation planning
• Liaise with external partners, including law enforcement, emergency services, and building management
• Conduct proactive security measures, including site awareness, audits, and staying updated on industry trends
• Provide dedicated support to the Executive Office and assist with special security-related projects
• Contribute to the continuous improvement of security policies and procedures

What You Will Need To Succeed

• Minimum of 5 years of experience in corporate security or law enforcement
• Secondary education in Criminal Justice, Security Management, or related field preferred
• Professional certifications such as CPP (Certified Protection Professional) or PSP (Physical Security Professional) are highly desirable
• Strong knowledge of emergency response protocols
• Independently driven and can effectively work as an individual contributor and with other team members
• Excellent communication and interpersonal skills are essential
• Ability to remain calm and make quick decisions in high-pressure situations
• Proficiency in security reporting software and MS Office suite
• Valid security license, first aid certification and clean criminal record check
• Experience with risk assessment methodologies and security auditing processes is desirable
• Strong analytical and problem-solving skills

What’s In It For You?

This role offers an exciting opportunity to play a crucial part in maintaining the safety and security of a dynamic corporate environment. It provides a competitive salary and bonus structure in an environment of continuous learning and improvement. The successful applicant will join a dedicated team of professionals and have the chance to shape the security landscape of our organization.

Salary Range: $68,800 - $103,200. At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.

In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Benefits

• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account

Enjoy a flexible, inclusive and collaborative work environment that supports career growth.

We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

Accommodations

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

Legal, Equal Opportunity

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category

Facilities

Posting End Date

18/12/2026

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you - and your career - can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

Make life brighter

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant.

There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future.

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn.

At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future.

Visit Sun Life Careers