Security Operations Manager

FCS Security Services, Inc.; Sterling (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

First Coast Security is seeking a Security Operations Manager to lead day-to-day physical security across corporate facilities and client sites. You will bridge strategic initiatives with hands-on execution, reporting to the Director of Security, and advancing towards a senior leadership path.

You will supervise guards, manage access and CCTV systems, run site audits, and coordinate with HR, Legal, and executive teams to ensure robust protection, incident response, and continuity across a

Qualifications

• 5+ to 8 years of progressive physical security experience with supervisory or management responsibilities.
• Experience managing guard forces and surveillance technologies in corporate environments.
• Strong knowledge of emergency response, risk mitigation, and investigations.

Responsibilities

• Oversee daily physical security operations across facilities and client sites, including access control and CCTV.
• Coordinate security assessments, site audits, and vulnerability evaluations; present findings to leadership.
• Manage SLAs, data quality, and reporting cadences.
• Develop and maintain site-specific security plans, emergency protocols, and business continuity procedures.
• Lead training, onboarding, drills, and professional development for security staff.
• Serve as primary security incident contact and coordinate investigations with HR, Legal, and executives.
• Collaborate with Facilities, IT, HR, Legal, and executives; manage relationships with vendors and law enforcement.

Skills

Leadership

Security operations

Access control

CCTV systems

Investigations

Reporting

Vendor management

Tools

Access control systems

CCTV infrastructure

Incident reporting platforms

Visitor management systems

Job description

POSITION SUMMARY

The Security Operations Manager is a key leadership role responsible for overseeing and executing the day-to-day physical security operations across First Coast Security's corporate facilities and client sites. Reporting directly to the Director of Security, this individual serves as a hands-on operational leader who bridges strategic security initiatives with ground-level execution. This role is ideal for a security professional ready to step into a junior director capacity with clear visibility for advancement.

KEY RESPONSIBILITIES

Operations & Site Security

• Manage daily physical security operations across all First Coast Security facilities and client-facing posts, including access control, CCTV, guard force deployment, and visitor management systems
• Conduct regular security assessments, site audits, and vulnerability evaluations; present findings and remediation plans to senior leadership
• Manage team reports on service level agreement as established cadence
• Ensure reporting is accessible and delivered on due date
• Manage the quality of the data is to contract standard
• Oversee the performance of contracted and proprietary security personnel, ensuring adherence to post orders, appearance standards, and professional conduct
• Develop, implement, and maintain site-specific security plans, emergency response protocols, and business continuity procedures

Team Leadership & Development

• Supervise, mentor, and evaluate security supervisors and officers; manage scheduling, timekeeping, and performance documentation
• Identify training needs and coordinate onboarding, drills, and ongoing professional development for security staff
• Foster a culture of accountability, professionalism, and continuous improvement within the First Coast Security team

Incident Management & Investigations

• Serve as the primary point of contact for security incidents, conducting or overseeing thorough investigations and ensuring proper documentation
• Coordinate with HR, Legal, and executive leadership on workplace violence, theft, fraud, and other sensitive matters
• Maintain incident tracking systems and produce regular reporting, trend analysis, and metrics for senior leadership review

Stakeholder Collaboration & Vendor Management

• Partner cross-functionally with Facilities, IT, HR, Legal, and Executive teams to align security practices with organizational needs
• Manage relationships with contract security providers, technology vendors, and local law enforcement agencies
• Assist in budget preparation, invoice review, and cost management for the First Coast Security department

QUALIFICATIONS

Required

• 5–8 years of progressive experience in physical security, with at least 2 years in a supervisory or management role
• Demonstrated experience managing guard forces, access control systems, and CCTV infrastructure in a corporate environment
• Strong working knowledge of security operations, emergency response, and risk mitigation principles
• Proven ability to conduct workplace investigations and prepare professional written reports
• Excellent interpersonal, communication, and leadership skills; ability to influence at all organizational levels
• Proficiency with security management systems (access control, visitor management, incident reporting platforms)

Preferred

• Prior experience in a multi-site or corporate campus security environment
• Familiarity with OSHA, NFPA, and other applicable regulatory frameworks
• Military, law enforcement, or federal security background a plus

CORE COMPETENCIES

• Decision-Making Under Pressure
• Conflict Resolution & De-escalation
• Analytical Thinking & Threat Assessment
• Integrity & Discretion
• &nb