Security Operations Manager

Inter-Con Security; Renton (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Inter-Con Security Systems, Inc. is seeking an Account Manager to oversee a large contract in the Renton area. You will manage daily operations, report performance, and help drive strategic improvements across the contract.

The role requires strong data analysis, reporting, and leadership skills, with a focus on meeting SLAs and ensuring high standards of service and training.

Qualifications

• Education: Bachelor’s degree; military discharge is a plus.
• Prefer 5 years in operations management and project management.
• Strong reporting, KPI and dashboard development skills.

Responsibilities

• Manage daily operational and administrative functions for a large contract in Renton.
• Communicate contract performance and identify deficiencies promptly.
• Support executive decision-making for operations improvements.
• Develop and implement project plans to enhance operations capabilities.
• Create productivity and performance dashboards for executive review.
• Maintain high standards of conduct, appearance, and training.

Skills

Reporting

Data analysis

Team leadership

Communication

Time management

Adaptability

Education

Bachelor's degree

Tools

MS Word

Excel

Access

SharePoint

Job description

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

The Account Manager reports to the Senior Vice President of Operations . The major responsibilities of the position include, but are not limited to, the following duties:

Duties/Responsibilities:

• Manage daily operational and administrative functions for a large contract in the Renton area
• Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Senior Vice President of Operations operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance and training are being met at all times.

Required Skills/Abilities:

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member

Education and Experience:

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
• Time flexibility depending on the needs of the company.
• Can work from grave yard shift Friday - Monday 6 pm - 6 am

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.