Security Operations Manager (86353)

Inter-Con Security; Renton (WA); On-site; USD 90,000 - 110,000; Full time

Job summary

Inter-Con Security Systems, Inc. in Renton, WA is seeking an Account Manager to oversee a large contract, manage daily operations, and report on performance metrics.

You will support executive decision-making, develop strategic plans, and ensure top standards of conduct and training across the team. The role requires strong data skills, report development, and effective communication with all management levels to drive operational improvements.

Qualifications

• Bachelor’s degree or 5 years’ experience in operations/project management.
• Experience leading teams in a fast-paced security operations environment.
• Ability to develop reports and dashboards using MS Office and SharePoint.
• Strong communication and interpersonal skills.

Responsibilities

• Manage daily operational and administrative functions for a large contract in the Renton area.
• Keep SVP of Operations apprised of contract performance and identify deficiencies promptly.
• Support operational decision-making and develop plans for strategic initiatives.
• Compile productivity, SLAs, KPIs, and dashboard reports for executive review.
• Ensure high standards of conduct, appearance, performance and training at all times.

Skills

Reports & dashboards

MS Office proficiency

SharePoint

Data-driven decision making

KPIs & performance metrics

Project management

PMP certification (plus)

Team leadership

Communication

Time management

Education

Bachelor’s degree

5 years’ experience in operations/project management

Tools

MS Word

MS Excel

MS Access

SharePoint

Job description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing afull range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnelworld-wide,trained and managed by a team of professionals withunsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as theindustry leader in the field of customized, high-requirement securitysolutions.

Inter-Con isEverywhereSecurityMatters.

Job Summary

The Account Manager reports to the Senior Vice President of Operations . The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily operational and administrative functions for a large contract in the Renton area
• Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Senior Vice President of Operations operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance and training are being met at all times.

Required Skills/Abilities

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Project management experience. PMP certification a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!

Education And Experience

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
• Time flexibility depending on the needs of the company.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.