Security Operations Manager

SSC, Inc; Hartford (CT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Paid holidays

401k

Job summary

SSC, Inc. seeks an experienced Security Operations Manager to oversee client accounts and security personnel in Hartford County. The role emphasizes leadership, relationship management, and ensuring operations meet standards.

The position requires a Bachelor's Degree, 4+ years in security management, and the ability to be on call 24/7. Benefits include health, dental/vision, retirement, paid time off and holidays, with opportunities to support BD and client retention.

Qualifications

• Bachelor's degree required with security management experience.
• Minimum four years managing multiple client locations and relationships.
• On-call availability 24/7 as necessary; strong leadership required.

Responsibilities

• Oversee daily security operations for ~3000 contract hours.
• Maintain client relationships and ensure high service levels.
• Supervise Security Supervisors and staff; provide coaching.
• Ensure training compliance with company/client procedures.
• Monitor labor costs including overtime, scheduling, payroll.
• Respond to emergencies and operational issues promptly.
• Coordinate payroll and billing for accounts.
• Support business development and client retention efforts.
• Draft and update Security Post Orders.

Skills

Leadership

Communication

Problem-solving

Organizational

On-call readiness

Computer proficiency

Client relations

Education

Bachelor's Degree

Tools

Office software

Job description

SSC is the corporate services provider our clients rely onto ensure the health, safety and efficiency of their people.As a fully integrated provider of uniformed security, investigative, and consulting services, we provide the highest levels of asset protection to hundreds of customers and maintain a strong force of professionally trained Security Officers.

Job Skills / Requirements

SSC, Inc. is seeking an experienced Security Operations Manager to oversee client accounts and security personnel in Hartford County. This position is responsible for maintaining strong client relationships, providing leadership to assigned employees, and ensuring security operations meet company and client standards.

Key Responsibilities

• Manage day-to-day security operations for approximately 3000 contract hours.
• Maintain strong client relationships and ensure a high level of customer service.
• Supervise, coach, and support Security Supervisors and assigned personnel.
• Ensure employees receive required training and comply with company and client procedures.
• Monitor staffing, overtime, training, and other direct labor costs.
• Respond to emergency situations and operational issues as necessary.
• Coordinate payroll and billing activities for assigned accounts.
• Support business development and client retention efforts.
• Draft and update Security Post Orders

Qualifications

• Bachelor’s Degree required.
• Minimum of four (4) years security management of multiple client locations and client-relations experience required.
• Ability to be on call 24/7 as necessary
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency with computers and standard business applications.
• Ability to communicate effectively with employees, clients, and the public.
• Valid driver's license and reliable transportation required for travel to assigned locations.

Security Services of CT, Inc. offers a comprehensive benefits package, including health insurance, dental/vision, retirement plan, paid time off, paid holidays.

Employment is contingent upon successfully completing applicable pre-employment requirements, which may include a background check and drug screening.

SSC, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

#MPC

Education Requirements (All)

Bachelor's Degree

Certification Requirements (All)

State Security Officer License/Registration

Additional Information / Benefits

Industry leading comprehensive benefits package including:For Part Time positions:Weekly pay checks; No Charge Uniforms; training for State mandated security guard license; training for Red Cross/AED/CPR - where required by client sites.For Full Time positions:Weekly pay checks; Medical/Dental/Vision; Company paid life insurance; 401k; Paid time off/Holidays; No Charge Uniforms; Bereavement pay; Short-term disability/cancer expense insurance/accident insurance/hospital indemnity; Training for State mandated security guard license and Red Cross/AED/CPR - where required by client sites.SSC, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This job reports to the VP of Operations