Security Operations Lead

GardaWorld; Richardson (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

GardaWorld is seeking a SOC Shift Lead (day shift) to oversee security operations within the Garda Security Operations Center, using the Samsara platform to monitor transportation logistics across the United States in a 24/7/365 environment. This role provides real-time oversight of over-the-road and air freight operations and serves as the primary contact during assigned shifts for SOC Analysts.

You will lead incident investigations, coordinate with leadership and field teams, and ensure

Qualifications

• High School Diploma required; bachelor’s degree or equivalent experience preferred.
• 1–2+ years of experience in a Security Operations Center (SOC), logistics monitoring, fleet management, driver safety, or related field.
• Experience with telematics systems (Samsara preferred), fleet management platforms, and case management systems.
• Strong analytical mindset with the ability to interpret data and identify risk patterns.
• Excellent communication skills to coordinate with field teams and leadership.
• Ability to work in a fast-paced, real-time operational environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office (Excel, O365) and data reporting tools.
• Experience in supply chain risk management, logistics security, or logistics safety preferred.

Responsibilities

• Lead and oversee the Samsara platform during assigned shifts in a 24/7/365 Security Operations Center.
• Continuously monitor transportation logistics utilizing the Samsara platform to ensure the safe and secure movement of OTR and air freight operations.
• Review, investigate, and respond to real-time alerts, exceptions, and security incidents.
• Escalate critical incidents to leadership, branch management, and appropriate stakeholders in accordance with established escalation procedures.
• Coordinate emergency response efforts involving vehicle crashes, route deviations, security threats, thefts, cargo integrity concerns, and other transportation-related incidents.
• Monitor route compliance, geofence violations, unauthorized stops, and other operational anomalies.
• Ensure accurate documentation of all incidents within the incident management system.
• Provide guidance, coaching, and operational support to SOC Analysts throughout the shift.
• Ensure shift turnover is completed with detailed pass-downs of active incidents and ongoing investigations.
• Maintain situational awareness of active transportation operations while identifying opportunities to reduce operational risk.
• Utilize surveillance systems, GPS technology, communications platforms, and other security technologies to support investigations and operational decision-making.
• Ensure compliance with departmental SOPs, customer service expectations, and regulatory requirements.
• Assist with training and onboarding of new SOC personnel.
• Support continuous improvement initiatives by identifying process improvements and technology enhancements.

Skills

Analytical thinking

Communication skills

Organizational skills

Data reporting

Team coordination

Education

High School Diploma

Bachelor's degree or equivalent experience

Tools

Samsara

Case management systems

Microsoft Office

Office 365

Job description

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.

SOC Shift Lead

Shift: 6:30am-3:00pm, M-F

Pay: $26/hr

Position Summary

The SOC Shift Lead (day shift) is responsible for full utilization of logistics safety and security platforms, leveraging AI monitoring capabilities, lead daily operations within the Garda Security Operations Center (SOC), ensuring the continuous monitoring and protection of transportation logistics across the United States in a 24/7/365 environment. This role provides real-time oversight of over-the-road (OTR) and air freight operations through the Samsara platform, proactively identifying, assessing, and escalating security and operational incidents to minimize risk and ensure the safe movement of assets. The SOC Shift Lead serves as the primary point of contact during their assigned shift, providing leadership, operational guidance, and support to SOC Analysts while ensuring compliance with established policies, procedures, and service level expectations.

Key Responsibilities

• Lead and oversee the Samsara platform during assigned shifts in a 24/7/365 Security Operations Center.
• Continuously monitor transportation logistics utilizing the Samsara platform to ensure the safe and secure movement of OTR and air freight operations.
• Review, investigate, and respond to real-time alerts, exceptions, and security incidents.
• Escalate critical incidents to leadership, branch management, and appropriate stakeholders in accordance with established escalation procedures.
• Coordinate emergency response efforts involving vehicle crashes, route deviations, security threats, thefts, cargo integrity concerns, and other transportation-related incidents.
• Monitor route compliance, geofence violations, unauthorized stops, and other operational anomalies.
• Ensure accurate documentation of all incidents within the incident management system.
• Provide guidance, coaching, and operational support to SOC Analysts throughout the shift.
• Ensure shift turnover is completed with detailed pass-downs of active incidents and ongoing investigations.
• Maintain situational awareness of active transportation operations while identifying opportunities to reduce operational risk.
• Utilize surveillance systems, GPS technology, communications platforms, and other security technologies to support investigations and operational decision-making.
• Ensure compliance with departmental SOPs, customer service expectations, and regulatory requirements.
• Assist with training and onboarding of new SOC personnel.
• Support continuous improvement initiatives by identifying process improvements and technology enhancements.

Skills & Qualifications

• High School Diploma required; bachelor’s degree or equivalent experience preferred
• 1–2+ years of experience in a Security Operations Center (SOC), logistics monitoring, fleet management, driver safety, or related field
• Experience with telematics systems (Samsara preferred), fleet management platforms, and case management systems
• Strong analytical mindset with the ability to interpret data and identify risk patterns
• Excellent communication skills to coordinate with field teams and leadership
• Ability to work in a fast-paced, real-time operational environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Excel, O365) and data reporting tools
• Experience in supply chain risk management, logistics security, or logistics safety preferred

GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Cash Services Headquarters

2000 NW Corporate Boulevard

Boca Raton, Florida, USA

33431

+ 1-561-939-7000