Operations Lead

GardaWorld; Wilmington (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

GardaWorld is seeking an Operations Lead to oversee a team of Driver/Messengers and manage secured transportation operations in the Wilmington area.

You will provide frontline leadership, ensure compliance with FMCSRs and company policies, and coordinate armored and ATM routes while training new staff. This role requires a valid CDL, safety-focused mindset, and the ability to travel as needed.

Qualifications

• Must be able to clearly communicate effectively, both orally and in written documents, with customers, colleagues, and supervisors.
• Knowledge of the Driver’s Guide to the Federal Motor Carrier Safety Regulations (FMCSRs).
• Ability to train and provide general feedback on performance.
• This is an armed position and requires obtaining and maintaining the applicable local and state permits or licenses to carry a sidearm.

Responsibilities

• Provide first line leadership of a team of Driver/Messengers within their area of responsibility.
• Responsible for the handling and secured transportation of currency and customer interactions.
• Guides and ensures compliance with company policies/procedures.
• Provides training to other Driver/Messengers related to ATM services and assists with ATM discussions.
• Assists with new employee onboarding and training.
• Coordinating and scheduling of Armored and ATM routes to meet all customer requirements.
• Partner with claims specialist to improve training and execution in the field.
• Consult with and accept direction from the Branch Manager on a daily basis.
• Supports branch during opening and closing procedures.
• Secures inventories by executing controls and ensuring strict compliance with security procedures.
• Proactively reduces risk exposure and ensures implementation of measures to reduce work’s compensation injury costs and security losses within the market.

Skills

Team leadership

Clear communication

FMCSRs knowledge

Training

Education

High School Diploma or Equivalency Degree

Job description

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.

Operations Lead

Provide first line leadership of a team of secured transportation employees within their assigned area of responsibility as well as Driver/Messenger responsibilities.

Key Responsibilities

• Responsible for the handling and secured transportation of currency and customer interactions
• Guides and ensures compliance with company policies/procedures
• Provides training to other Driver/Messengers related to ATM services and assists with ATM discussions
• Assists with new employee onboarding and training
• Conducts field inspections of other Driver/Messengers
• Coordinating and scheduling of Armored and ATM routes to meet all customer requirements and assists with routes and re-routes when necessary
• Partner with claims specialist to improve training and execution in the field
• Assigns vehicles to designated routes and maintains contact with vehicle services department.
• Consult with and accept direction from the Branch Manager on a daily basis
• Supports branch during opening and closing procedures
• Secures inventories by executing controls and ensuring strict compliance with security procedures.
• Proactively reduces risk exposure and ensures implementation of measures to reduce work’s compensation injury costs and security losses within the market.
• Maintains a high level of appearance and professional attitude when dealing with subordinates and customers.
• Travels for temporary duties at other locations if necessary.

Skills

• Proven track record of engaging workgroups to accomplish assigned tasks through clear oral and written instructions.
• Must be able to clearly communicate effectively, both orally and in written documents, with customers, colleagues, and supervisors
• Knowledge of the Driver’s Guide to the Federal Motor Carrier Safety Regulations (FMCSRs), and Federal Motor Carrier Safety Regulations Pocketbook.
• Ability to train and provide general feedback on performance

Minimum Qualifications

• High School Diploma or Equivalency Degree
• Have a valid driver’s license with a satisfactory driving record.
• This is an armed position and requires obtaining and maintaining the applicable local and state permits or licenses to carry a sidearm
• Minimum 2 years of Driver/Messenger and ATM experience in transportation or related logistics field.

Physical Requirements

• This is a Safety‑Sensitive position and is subject to all provisions of the Garda CL Drug and Alcohol policy, and/or Department of Transportation substance abuse testing and periodic medical recertification.
• Must maintain a valid DOT Medical Examiner’s Certificate
• Have a full range of motion and ability to stand, walk, stoop, bend, twist, kneel, crouch, crawl, ascend/descend steps, etc., including while carrying objects weighing up to fifty pounds and occasionally lift and/or move up to 100 pounds with assistance
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Department of Transportation and various state minimum vision standards apply
• Have normal hearing, with or without device, so as to be able to safely operate motor vehicles, forklifts, and communication devices
• Ability to sit and stand for extended periods of time, up to 6-8 hours a day
• Have normal manual dexterity
• Ability to frequently reach with hands and arms and use fingers for computer keyboard or other data entry devices
• Have the ability to properly and safely utilize one or more types of firearms
• Subject to substance abuse testing under Company policy and possibly Department of Transportation guidelines

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Qualifications

• 1 or more years of experience in a lead or training role
• May be required to obtain and maintain a valid Commercial Driver’s License with no air‑brake restrictions.

Work Environment

The job operates in a fleet garage and clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Cash Services Headquarters

2000 NW Corporate Boulevard

Boca Raton, Florida, USA

33431

+ 1-561-939-7000