Security Operations Lead

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Golden Entertainment, Inc. is seeking a Security Supervisor in Las Vegas to lead and train Security Officers, coordinate scheduling, and enforce safety protocols across property operations.

You will patrol, respond to incidents, protect assets, and ensure guest and staff safety while maintaining compliance with gaming laws and internal controls. Strong leadership and communication are essential.

Qualifications

• 2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Patrol casino and hotel premises to ensure the safety of guests, team members, and assets
• Guard all transfers of money and tokens on the casino floor including chip fills and credits
• Escort armored car personnel around the property and secure high-risk operational areas
• Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity
• Preserve scenes of criminal activity for investigation by law enforcement or internal teams
• Complete detailed and timely incident and patrol reports
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned.

Skills

Leadership

Staffing

Scheduling

Training

Incident reporting

Guest service

Communication

Security operations

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Golden Entertainment, Inc. is seeking a Security Supervisor in Las Vegas to lead and train Security Officers, coordinate scheduling, and enforce safety protocols across property operations.

You will patrol, respond to incidents, protect assets, and ensure guest and staff safety while maintaining compliance with gaming laws and internal controls. Strong leadership and communication are essential.