Security Operations Dispatcher

1103 Team Member Services; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

PTO from Day One

401(k) Retirement Plan

Parental Leave

Mental Health Resources

Job summary

AdventHealth in Orlando, FL is seeking a Security Operations Officer to monitor CCTV cameras, relay observations to field responders, and protect patients, visitors, and staff in a fast-paced hospital environment.

The role handles emergency and non-emergency calls, monitors fire safety, coordinates lockdowns, and uses CAD and access-control systems to document all activity in compliance with hospital procedures. PRN day shift opportunities available.

Qualifications

• High School Diploma or equivalent required.
• Must maintain confidentiality in all patient, visitor, and employee matters.
• Strong security awareness and customer-service mindset essential.
• Ability to read, write, and communicate in English; basic computer skills expected.
• Experience with CCTV, access control, and security technologies preferred.

Responsibilities

• Monitors CCTV cameras and relays observations to responders per procedures.
• Maintains logs of deceased patients and coordinates release information.
• Uses phone and mass notification systems to alert leadership of events.
• Answers emergency and non-emergency calls for the security operations center.
• Monitors fire safety systems and dispatches appropriate resources.
• Performs facility electronic lockdown as directed by policy.
• Documents security officer activities for patrols and calls for service.
• Monitors infant abduction alarms, medical gas alarms, and access-control alarms.
• Documents calls for service using CAD software.

Skills

High security awareness

Confidentiality

Customer service

English comprehension

CCTV knowledge

CAD software

Microsoft Office

Education

High School Diploma or equivalent

Tools

CCTV systems

Access Control

Duress systems

Infant Protection

Computer Aided Dispatch (CAD)

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits.

Schedule: PRN Shift: Day (United States of America) Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803

Job Description

Utilizes Closed Circuit TV (CCTV) systems to monitor cameras and relay observed information to field responders per department procedures. Maintains logs of deceased patients and receives information regarding arrangements for the release of deceased patients. Utilizes phone and mass notification systems to notify stakeholders and leadership of significant events. Other duties as assigned. Answers emergency and non-emergency telephone calls for the security operations center. Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated. Performs facility electronic lockdown as directed by department policy. Communicates and documents security officer activities for routine patrols, posting, and assignment of calls for service. Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms. Documents calls for service utilizing Computer Aided Dispatch (CAD) software.

Knowledge, Skills, and Abilities

• Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances [Required]
• High security awareness [Required]
• Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees [Required]
• Communications skills must focus on customer service by maintaining proper telephone and radio etiquette [Required]
• Must be able to read, write, speak, and have good comprehension of conversational English [Required]
• Basic computer skills and knowledge of Microsoft Office [Required]
• Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems [Preferred]

Education

High School Grad or Equiv [Required]

Field of Study

N/A

Work Experience

Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) [Preferred] Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services [Preferred]

Additional Information

N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS)[Preferred]
• Driver's License (DL)[Preferred]
• International Association for Healthcare Security and Safety (IAHSS)[Preferred]
• Certified Healthcare Security Officer (CHSO)[Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/mte9kpcf

Pay Range

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.