Security Operations Coordinator (3rd Shift)

NetJets; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) plan

Life Insurance

Disability insurance

Job summary

NetJets is seeking a Security Scheduler, Lead to orchestrate daily security service scheduling for Owners and Crew, coordinating with third-party vendors and internal teams. The role emphasizes risk mitigation, SOP development, and precise data tracking across multiple platforms.

The ideal candidate brings 6–8 years of experience in aviation security planning or dispatch, strong communication skills, and a meticulous, process-driven mindset.

Qualifications

• Requires High School in Aviation or Logistics with related coursework.
• Demonstrates strong service orientation and ability to work under pressure.
• Proficient in MS Office and able to manage multiple data sources.

Responsibilities

• Process and monitor orders for security services for Owners and Crew using multiple platforms.
• Provide daily management of external security vendors.
• Identify, develop, implement, and maintain security SOPs to reduce risks across units.
• Manage and maintain QS Security spreadsheets, databases and records for Owner and Crew ground movements.
• Create and update the daily security schedule with new bookings and changes.
• Refine and maintain the schedule for security services; recover from unanticipated events while minimizing risk.
• Escalate key issues to the Director of QS Security and communicate with Owner Services, Travel, and other teams.
• Ensure quality standards for service and unique Owner requests are met.
• Oversee invoicing process for all QS Security services.

Skills

Service-Oriented

Curiosity

Collaboration

Adaptability

Problem-Solving

Education

High School in Aviation or Logistics

Tools

Microsoft Office

Job description

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Security Scheduler, Lead is responsible for executing the daily schedule of services requested and provided by QS Security. The Security Scheduler, Lead manages and modifies crew and Owner movements to meet security requirements. The Security Scheduler, Lead interacts with external vendors as well as Owner Services, Travel and various other departments that logistically support the execution of the daily schedule to achieve service and security requirements. Additionally, the position will be responsible for driving process refinement and implementation, project management, invoicing, cross-team/discipline collaboration, maintenance of internal, and external stakeholder relationships.

Tasks And Responsibilities

• Process and monitor orders for security services for Owners and Crew using multiple platforms
• Provide daily management of external security vendors
• Identify, develop, implement, and maintain security standard operating procedures and strategies across all operating units to reduce security-related risks
• Manage and maintain all QS Security spreadsheets, databases and records for Owner and Crew ground movements
• Create the daily security schedule. Incorporate new bookings and changes to bookings into the schedule
• Refine and maintain the schedule for security services and operations. Decision making skills are used to recover from unanticipated events. Objective is to continuously search for opportunities to mitigate risk in an dynamic environment
• Communicates important information in a timely manner to all business units including: Owner Services, Travel, International Trip Planning, and Current Day Scheduling. Responsible for escalating key issues to the Director of QS Security
• Ensure that all quality standards for service and unique Owner requests are met
• Manage and maintain the invoicing process for all security services provided by QS Security

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

High School in Aviation or Logistics

Years Of Experience

6-8 years of experience

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

• This job will primarily work third-shift hours
• Previous experience with ground transportation reservation systems preferred
• Previous experience in a fast paced, dynamic work environment and the ability to multi-task are crucial to this position
• Ability to communicate in a professional manner in stressful situations
• Previous experience in an aviation planning function, dispatch, or security planning is preferred
• Ability to manage and make decisions with multiple competing variables and priorities
• Able to organize workload for effective implementation
• Sound judgment and problem-solving skills
• Excellent verbal, written, and presentation skills
• Computer skills: Microsoft Office
• Strong customer service and team focus
• Good verbal & written communication skills
• Exposure to sensitive and confidential information
• Leverage technology to provide timely information to other departments involved in executing the schedule

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our Comprehensive Suite Of Benefits Include

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support