Service Support Specialist (NJUS)

NetJets; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

401(k) plan with employer match

Job summary

NetJets Aviation, Inc. in Columbus, OH, is seeking a Service Support Specialist (NJUS) to manage daily logistics for Owner and Crew Food and Owner Ground Transportation, ensuring accurate, confirmed, and on-time services.

You will coordinate with internal teams and external suppliers, monitor workflows, and take corrective action during disruptions, while maintaining high service standards. A high school diploma and 2–4 years of experience are required.

Qualifications

• Detail-oriented with multitasking capability.
• Able to work in a fast-paced, deadline-driven environment.
• Strong problem-solving skills with proactive issue resolution.
• Excellent verbal and written communication.
• Able to coordinate across multiple teams and stakeholders.
• Proficient in iJet, ETM or similar systems.
• Comfortable handling phone, email, and system workflows concurrently.
• Strong organizational skills and follow-up on open items.
• MS Office (Outlook, Excel, Teams) proficiency.
• Flexibility for evenings, weekends, holidays.

Responsibilities

• Operational execution, review, and validation of food and ground transportation details.
• Coordinate third-party delivery and reporting.
• Provide timely updates to internal stakeholders and manage communications.
• Coordinate with vendors and FBOs for status updates.
• Identify recurring challenges and support continuous improvement.

Skills

Detail oriented

Fast-paced environment

Problem solving

Verbal & written comms

Cross-team coordination

MS Office (Outlook, Excel, Teams)

Schedule flexibility

Organizational skills

Education

High School

Tools

iJet

ETM

Job description

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Title: Service Support Specialist (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location: Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Service Support Specialist plays a critical role in supporting seamless trip execution by managing daily logistics operations related to Owner and Crew Food and Owner Ground Transportation coordination. This role ensures a high-quality service experience through proactive communication, precise order management, and effective problem resolution. The Specialist works collaboratively across teams and with external suppliers to maintain operational excellence, mitigate risks, and ensure all services are accurate, confirmed, and delivered as expected.

Tasks and Responsibilities

• OPERATIONAL EXECUTION & PROBLEM RESOLUTION – Execute, review, and validate all Owner and Crew Food and Owner Ground Transportation details to ensure accuracy and completeness. Monitor active workflows and proactively identify potential trip impacts. Take immediate action on disruptions, delays, or unconfirmed services by sourcing alternative solutions and coordinating recovery efforts. Ensure that all order changes are accurately processed and reflected. Escalate requests when necessary to maintain service standards.
• CATERING COORDINATION & REPORTING – Coordinate third‑party delivery services when required. Utilize operational reports (e.g., In‑Position Reports, Allergy Reports, Unconfirmed International Owner Reports) to proactively identify risks. Manage international catering recovery efforts and secure alternative solutions when needed.
• COMMUNICATION & COORDINATION – Provide timely, accurate updates to internal stakeholders, including Owner Services, regarding order status, approvals, and changes. Manage inbound and outbound communication through phone queues and shared email inboxes (Owner Catering, Crew Catering, Owner Ground). Collaborate across internal teams (Owner Services, Culinary Excellence, Owner Ground) using communication tools such as Teams to maintain clear and complete documentation of all activities, updates, and pending items.
• SUPPLIER & FBO COORDINATION – Communicate directly with vendors and Fixed Base Operators (FBOs) to confirm order details and obtain status updates. Maintain up‑to‑date knowledge of vendor availability, restrictions, and closures. Manage and communicate vendor holds across teams, ensuring proper tracking and timely updates. Support urgent requests and recovery situations with clear communication and resolution.
• CONTINUOUS IMPROVEMENT – Identify recurring operational challenges and elevate trends to leadership to support continuous improvement initiatives.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

High School

Years of Experience

2-4 years of experience

Core Competencies

Service‑Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Strong attention to detail with the ability to manage multiple tasks simultaneously
• Ability to work in a fast‑paced, deadline‑driven environment
• Strong problem‑solving skills with a proactive approach to issue resolution
• Effective verbal and written communication skills
• Ability to coordinate across multiple teams and stakeholders
• Proficiency in system navigation and data entry (iJet, ETM, or similar systems preferred)
• Comfortable managing phone, email, and system‑based workflows concurrently
• Strong organizational skills and ability to track and follow up on open items
• Proficiency in Microsoft Office (Outlook, Excel, Teams)
• Flexibility to work varied schedules, including evenings, weekends, and holidays

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch‑up contributions matched by NetJets. Super catch‑up contributions are not eligible for the employer match.