Security Operations Center Operator

Titan-Security-Group; Milwaukee (WI); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

Paid time off

Career growth

Training

Job summary

Titan Security Group in Milwaukee, WI seeks a detail-oriented SOC/Dispatch Operator to monitor security systems, coordinate emergency response, and support incident management for a major utility client.

Ideal candidates have strong communication, multi-tasking, and dispatch software familiarity, plus a high school diploma or GED. Wisconsin license readiness is a plus; wage is competitive with full benefits.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Excellent written and verbal communication; strong customer service.
• Experience in SOC, dispatch, or call center is a plus.
• Comfort with multi-monitor setups and alarm/dispatch software.
• Ability to pass background check and obtain Wisconsin private security license.

Responsibilities

• Monitor security systems, emails, work orders, and alarm feeds.
• Prioritize information per SOC protocols and dispatch personnel as needed.
• Coordinate incidents with on-site teams and external responders.
• Prepare daily shift and incident reports; log data and trends.
• Assist with training, scheduling, and performance coaching.

Skills

Communication

Active listening

Customer service

Multi-tasking

Attention to detail

Alarm monitoring

Dispatch systems

MS Office

Wisconsin license readiness

Education

High School diploma or GED

Tools

Alarm monitoring software

Dispatch systems

MS Office (Excel/Word)

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking a detail-oriented, multi-tasking SOC / Dispatch Operator to monitor security systems, handle communications, and coordinate emergency response for a major regulated electric and natural gas utility provider. The ideal candidate thrives in a fast-paced environment, possesses superior communication skills, and makes sound, real-time decisions with limited supervision.

Key Responsibilities

Critical Communications & System Monitoring

• Monitor security access systems, email inboxes, work orders, communication channels, and alarm feeds.
• Prioritize and process incoming information according to strict SOC protocols.
• Acknowledge alarms and dispatch security personnel or emergency responders as needed.
• Serve as the central hub for emergency and non-emergency calls-for-service via phone and email workstations.
• Escalate and report operational matters directly to the SOC Manager, Director of Operations, and senior management in real-time.

Incident Coordination & Operations Support

• Coordinate emergency incidents with on-site security teams, external emergency personnel, and internal Emergency Response Teams.
• Handle escalated security issues and make sound decisions based on established SOPs and scenario-based training.
• Assist in team supervision and support, including scheduling, timekeeping, training, and operational coaching.
• Participate regularly in scenario-based security drills, routine training, and special projects.

Reporting & Documentation

• Compile detailed daily shift reports, shift pass-downs, and incident reports according to SOC protocols.
• Compile monthly, quarterly, and annual SOC statistical data and account trends.
• Provide exceptional customer service to all internal employees, field staff, and external partners.
• Perform other operational tasks and duties of a similar scope as assigned.

Qualifications

• Experience: Prior experience as a SOC Operator, Security Dispatcher, or Call Center Operator in a fast-paced environment preferred. Experience in utilities, critical infrastructure, or corporate security operations is a strong plus.
• Education: High School diploma or GED required; Associate degree or security coursework preferred.
• Skills: Exceptional written and verbal communication, active listening, and customer service abilities. Strong multi-tasking capabilities with high attention to detail under pressure.
• Technical Proficiency: Comfortable navigating multi-monitor setups, alarm monitoring software, dispatch systems, MS Office (Excel/Word), and workforce management platforms.
• Licensing & Clearances: Ability to pass a pre-employment drug screen and comprehensive criminal background check. Currently have a Wisconsin Private Security License or ability to obtain one.

Compensation & Total Rewards

Competitive Pay

$21.50 - $22.50 per hour

Comprehensive Healthcare

High-quality Medical and Dental insurance coverage to protect you and your family.

Generous Paid Time Off

Accrued PTO and paid holiday coverage to support your work-life balance.

Career Growth & Advancement

Clear pathways for professional promotion and leadership development from within.

Skills-Enhancing Training

Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.

EOE/M/F/D/V

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.