Security Operations Center Dispatcher Rover

Allied Universal; Pomona (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Allied Universal is hiring a Security Operations Center Dispatcher in Pomona, CA. This 24/7 role ensures the flow of information from the SOC to security management, coordinating alarm monitoring, CCTV oversight, and incident responses.

The dispatcher will handle multi-channel communications, log events, and support field operations, requiring a high school diploma and the ability to work under pressure in a dynamic environment.

Qualifications

• High school diploma or equivalent.
• Experience operating radio and console monitors.
• Ability to log incidents and prepare reports.
• Strong analytical and prioritization skills.
• Effective communication with IT and security teams.

Responsibilities

• Alarm monitoring.
• CCTV monitoring.
• Camera survey.
• Answering phones; operate IP based telephone system.
• Radio Dispatch; use multi-channel communications.
• Radio and call logging.
• Incident report issuance and collection.
• Operations support; routing call information to units.
• Ensure timely and effective response to incidents and alerts.
• Receive and respond to calls from employees, vendors, law enforcement.
• Process and evaluate information from all sources; respond with appropriate procedures.
• Coordinate with SOC staff for documentation.

Skills

Analytical thinking

Prioritization

Communication with IT/Security

Work under pressure

Attention to detail

Education

High School Diploma

Tools

Radio/Telephone Equipment

IP Telephone Systems

Computer systems experience

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

$23.00 per hour pay rate

Location: Pomona.CA

Allied Universal® is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.