Security Officer (Swing Shift) - Central Library

City and County of Denver; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic urban library system as a Swing Shift Security Officer, where you'll play a crucial role in ensuring the safety and security of library patrons and staff. This position offers on-the-job training in essential skills such as First Aid, CPR, and de-escalation techniques, equipping you to handle various situations effectively. You'll work flexible hours, contributing to a welcoming environment for all visitors. If you have a strong customer service background and a commitment to community safety, this role is your opportunity to make a positive impact in a vital public service setting.

Benefits

Uniforms Provided

ECO Pass for RTD Transit

7% Shift Differential Bonus

Qualifications

• One year of experience in security or safety issues is required.
• Must possess a valid Driver’s License and Unarmed Guard License.

Responsibilities

• Maintain a safe and secure environment for library customers and staff.
• Provide excellent customer service and handle stressful situations.

Skills

Customer Service

Safety and Security Knowledge

Emergency Procedures

Problem Solving

Interpersonal Skills

De-escalation Skills

Report Writing

Education

High School Diploma or GED

Tools

Email

Video Conferencing Software

Job description

About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

DPL is hiring a Swing Shift Security Officer to work at the Central Library in downtown Denver to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on-the-job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training.

The Denver Public Library's Security Department is a 24 hour, 7 day a week operation. This gives us the flexibility to work with people with unique scheduling needs. This position will be expected to work between the hours of 2:00PM - 10:30PM or 3:30PM - 12:00AM. A 7% shift differential bonus will be added to your hourly pay. These hours are subject to change due to operational need.

This position is based at the Central Library, which only has pay-to-park options, but regular employees are eligible for an ECO Pass that allows you to utilize RTD transit options. We provide uniforms and training to all of our officers to ensure they are well equipped for all situations.

Our ideal candidate has:

1. Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
2. Knowledge of safety and security in a public setting.
3. Knowledge of emergency procedures, safety hazards and how to delegate to a team.
4. Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
5. Ability to thrive working in a diverse environment with constant public contact.
6. Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, and substance abuse.
7. Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
8. Skill in de-escalation and positive communication.
9. Ability to complete concise and grammatically correct reports.
10. Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
11. Ability to successfully complete First Aid/CPR/AED, Narcan, Verbal De-escalation, and Defensive Tactics training.
12. Ability to obtain an unarmed security guard license issued by the City and County of Denver.
13. Experience with Trauma Informed Care or Mental Health First Aid preferred.
14. A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
15. One year of experience working with security or loss prevention preferred.

MINIMUM QUALIFICATIONS:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: One (1) year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications: By position, requires a valid Driver’s License at the time of application.

Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment.

Current certification in first aid and CPR by the American Red Cross required at the time of application.

Licenses and certifications must be kept current as a condition of employment.

Please submit an application at your earliest convenience in order to be considered for this role.

Job Profile

LN3511 Security Officer II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$19.59 - $24.49

Starting Pay

$19.59 - $24.49

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.