Security Officer II - Central Library

City and County of Denver; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Plans

Pension Plan for Life

PTO

Wellness days

Paid holidays

Care Bank

Employee Volunteer Program

Learning and Development Opportunities

EcoPass

Job summary

Denver Public Library is seeking a Security Officer II for the Central Library to maintain a safe environment for patrons and staff. You will receive on-the-job training, certifications in First Aid, CPR, AED, Narcan usage, and defensive tactics.

Ideal candidates have a strong customer-service background and knowledge of public safety procedures, with ability to work in a diverse, high-traffic setting and complete clear incident reports.

Qualifications

• Solid customer service background in a public setting.
• Knowledge of safety and security in a public environment.
• Familiarity with emergency procedures and incident reporting.
• Proficient use of workplace email, calendar, and basic software.

Responsibilities

• Maintain a safe and welcoming library environment for customers and staff.
• Respond promptly to safety incidents and emergencies.
• Complete concise, accurate incident and activity reports.
• Successfully complete required trainings (First Aid, CPR, Verbal De-escalation, Defense Tactics).

Skills

Customer service

Safety awareness

Emergency procedures

Communication skills

De-escalation

Education

High school diploma or GED

Tools

Email

Calendar software

Job description

About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city.

As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver. Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.

Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.

Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.

Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.

Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.

Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. The target pay for this role is $22.57/hr.

The salary for this role is also listed as $20.06 - $25.08 in the job profile.

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 4 paid wellness days
• 12 paid holidays
• CARE Bank, Family Leave Benefits
• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes)
• Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

About Our Position

DPL is hiring a Security Officer II to work at the Central Library to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on the job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training.

What You Would Bring

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
• Knowledge of safety and security in a public setting.
• Knowledge of emergency procedures, safety hazards and how to delegate to a team.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to thrive working in a diverse environment with constant public contact.
• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations.
• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
• Skill in de-escalation and positive communication.
• Ability to complete concise and grammatically correct reports.
• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
• Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.
• Ability to obtain an unarmed security guard license issued by the City and County of Denver.
• Experience with Trauma Informed Care or Mental Health First Aid preferred.
• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

Minimum Qualifications

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• One year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.
• Substitutions: Additional appropriate education may be substituted for the minimum experience requirement.

Preferred Qualifications

• One year of experience working with security or loss prevention.

License/Certifications

By position, requires a valid Driver’s License at the time of application. Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment. Able to obtain first aid and CPR certification by the American Red Cross within 60 days of hire. Licenses and certifications must be kept current as a condition of employment.

Work Environment & Location

The Denver Public Library's branches are the arms to the community—each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need. While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches. DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

About Everything Else

Job Profile LN3511 Security Officer II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type Unlimited

Library Hiring Range $20.06 - $25.08 Target Pay

Agency Denver Public Library Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or click here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here.