Security Officer (Shift: 5:30 PM - 2:00 AM)

Loews Hotels & Co; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Pet insurance

Free onsite parking

Meal benefits

Tuition reimbursement

Team member discounts

Training and development

Job summary

Loews Nashville Hotel is seeking a vigilant Security Officer to patrol the property, monitor access, and respond to incidents to ensure guest and team member safety. You will document actions, maintain records, and collaborate with leadership on safety initiatives.

Qualified candidates bring calm decision-making, strong communication, and a commitment to service. Prior security or hospitality experience is preferred, with flexibility for various shifts and training requirements.

Qualifications

• Experience in hotel security or related field (1–3 years preferred).
• Ability to stay calm and make decisions in high-pressure situations.
• Experience operating security systems and related equipment.

Responsibilities

• Monitor access to entrances and maintain a secure environment for guests and staff.
• Perform regular patrols and address safety hazards to support guest satisfaction.
• Respond to emergencies following established procedures.
• Maintain logs of visitor access and package removal.
• Inspect packages and ensure facility integrity.
• Document incidents clearly for accountability.
• Enforce hotel policies consistently to protect guests and staff.
• Communicate professionally with guests and team members.
• Monitor CCTV and report suspicious activity promptly.
• Coordinate safety-related maintenance with management.
• Handle lost and found items and support safety training.

Skills

Observant

Calm under pressure

Clear communicator

Integrity

Team player

Education

High school diploma

Associate degree in security-related field

Tools

CCTV systems

Security technology

Job description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A vigilant and proactive Security Officer who will be the cornerstone of safety and peace of mind at Loews Hotels. You'll be the trusted guardian of our guests, team members, and property-combining sharp observation with quick thinking to create an environment where everyone feels secure and cared for. In this role, you'll patrol our stunning property, respond to challenges with confidence, and ensure that every guest experience is seamless and worry-free.

Who You Are

• Observant Protector: You have an eye for detail and a knack for spotting potential issues before they arise.

• Calm Decision-Maker: You thrive under pressure, making sound choices when it matters most.

• Clear Communicator: You connect easily with guests and team members, ensuring clarity and reassurance in every interaction.

• Integrity-Driven: You uphold the highest standards of safety and professionalism in everything you do.

• Team-Oriented: You value collaboration and work seamlessly with others to maintain a secure environment.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.

• Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.

• Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.

• Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies.

• Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.

• Document security incidents and actions taken, ensuring transparency and accountability within security operations.

• Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.

• Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.

• Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.

• Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.

• Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.

• Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include

• Previous experience in hotel security or a related field required (1-3 years preference).

• Ability to remain calm and make sound decisions in high-pressure situations required.

• Ability to operate departmental vehicles, including electric transport vehicles required.

• Basic first-aid certification or ability to administer first aid preferred.

• High school diploma or equivalent; an associate's degree in criminal justice, security management, or a related field is preferred.

• Knowledge of security systems, safety regulations, and emergency response protocols preferred.

• Experience using CCTV systems and other security technology preferred.

• Experience in customer service or hospitality to enhance guest interactions preferred.

• Background in law enforcement or military service is a plus.

• Strong observational and problem-solving skills to identify and address security concerns.

• Excellent communication and interpersonal skills for effective interaction with guests and team members.

• Proficiency in report writing and documentation for incidents and safety issues.

• Additional certifications in security training, conflict resolution, or emergency response are advantageous.

• Ability to work flexible hours, including nights, weekends, and holidays as required.

• Willingness to participate in off-site training or refresher courses as mandated by the organization.

• Potential for limited local travel for training or inter-departmental meetings may be required.