Security Officer Sergeant- Second Shift

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

403(b) with employer match

Employee Assistance Program

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Security Supervisor to lead front‑line Security Officer teams and ensure a safe environment for patients, visitors, staff and volunteers while supporting quality patient care.

The role emphasizes training, counseling, shift supervision, patrol oversight, emergency response and policy enforcement to maintain a secure campus and compliant operations.

Qualifications

• High school diploma or equivalent required.
• Minimum three years security experience, preferably in a hospital.
• Valid Illinois Driver's License required.
• IAHSS Supervisory training certification required.

Responsibilities

• Provide leadership to Security Officers through counseling, mentorship and training resources.
• Schedule and direct work assignments for security staff.
• Perform on-foot patrols and enforce hospital policies and procedures.
• Assist clinical staff with patient restraint and secure monitoring as directed.
• Respond to emergencies including alarms, bomb threats and security incidents.
• Operate Security Control Center and dispatch using CAD, CCTV and radios.
• Prepare incident reports and maintain logs for data collection.

Skills

Supervisory experience

Healthcare security experience

Verbal and written communication

Driver's license

Education

High School Diploma/GED

IAHSS Supervisory training certification

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Job Description

To provide front‑line Supervision to Security Officer teams, support the mission of the Security Services Department in providing a secure and safe environment that allows patients, visitors, personnel and volunteers to deliver or receive quality patient care with minimal threats against their personal well being and property, and to support Lurie Children’s Continuous Quality Improvement and Customer Service Goals.

• Must have supervisory experience.
• Healthcare supervisory experience preferred.

Essential Job Functions

• Conduct training for new cadets and provide on‑going in‑service training for Security Services staff.
• Provide leadership to lower ranking Security Officers by providing counseling, mentorship and being an ongoing training resource.
• Perform supervisory duties as needed during Supervisor absences.
• Schedule and direct work assignments for lower ranking Security Officers.
• Enforce the policies and procedures of Ann & Robert H. Lurie Children’s Hospital of Chicago, to serve as a source of authority for enforcing Medical Center policies, guidelines, and procedures.
• Perform on‑foot patrols of Medical Center campuses as directed by the Director of Security or his/her designate.
• Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and local Fire Code safety violations.
• Maintain constant communications with the Security Control Center.
• Assist clinical staff with psychiatric patient restraint; monitor and physically mitigating combative or potentially combative patients as directed, escort patients during clinical transport, and perform direct patient observation of patients under medical or psychiatric restrictions.
• Perform emergency response that includes but is not limited to immediate response to distress calls, panic alarms and emergency calls, fire and disaster response, and support Medical Center Emergency conditions and codes such as bomb threats, patient abduction and elopement, response to weapons on campus, armed intruders, weather emergencies, utility or equipment failure, hazardous material issue, or other emergency as directed.
• Physical intervention for the removal of unauthorized persons from hospital property, intervention of disruptive adults, combative patients, and the detention of individuals suspected of criminal acts, being under‑the‑influence of alcohol or drugs, disorderly conduct, mental instability or other issues for law enforcement intervention.
• Perform locks or unlocks specified entrances/exits.
• Perform access control duties at assigned security posts.
• Ensure that only authorized personnel are admitted onto hospital premises; confront unauthorized persons for questions, routing or detainment appropriate to the circumstance.
• Perform Security Control room dispatching by utilizing Computer‑Aided‑Dispatch systems, monitoring closed circuit television (CCTV), two‑way radio transmissions, alarm consoles, and receiving customer phone calls to dispatch security Officers and perform other Dispatcher‑related duties.
• Utilize computer‑based incident report software to complete reports, maintain records and assist the department with data collection.
• Appear in court on behalf of the Medical Center to enforce prosecution of individuals for assault, criminal trespass, or other issue as required.
• Direct traffic on Medical Center property and control parking of all patients, parents, visitors and employees.
• Enforce hospital parking guidelines for visitors, contractors and employees.
• Act as a resource of information for patients, parents, visitors and employees.
• Escort patients, parents, visitors and employees to and from parking areas as needed.
• Secure lost and found articles; maintains logs of items received.
• Enhance personal professional growth and maintain currency in the security field through voluntary participation in educational programs and review of current literature, as well as contributing to mandated departmental in‑service meetings and training sessions.
• When required, operate the hospital shuttle vehicle to transport parents, visitors and staff in a safe manner while complying with all traffic laws.
• Actively and consistently demonstrate customer service values/goals of Children’s Hospital of Chicago Medical Center in all interactions with others.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co‑workers and others.

Knowledge, Skills & Abilities

High school diploma or equivalent is required.

Minimum of three years security experience, preferably in a hospital setting.

Valid Illinois Driver's License required.

International Association for Hospital Security and Safety (IAHSS) Supervisory training certification is required.

Must have good verbal, written and interpersonal communication skills with the ability to read, write and comprehend the English language well.

Must be computer literate and have a working knowledge of Windows-based software applications as well as having the ability to type.

Must have excellent customer service skills.

Education

High School Diploma/GED (Required)

Pay Range

Pay Range $21.00-$32.55 Hourly

Benefit Statement

Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program

There's a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.