Security Officer - Registration Specialist Emergency Department

Heart of the Rockies Regional Medical Center; Salida (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Heart of the Rockies Regional Medical Center seeks a dedicated Security Officer - Registration Specialist to support Emergency Department safety and accurate patient registration.

This dual-role includes responding to security risks, de-escalation, high-visibility presence, greeting patients, using the CPSI system for intake, verifying insurance, obtaining consents, and collaborating with clinical and administrative teams.

Qualifications

• Experience in hospital security or law enforcement.
• Proficient in handling patient intake using CPSI system.
• Excellent customer service in a healthcare setting.
• Ability to respond to security incidents and de-escalate situations.

Responsibilities

• Respond promptly to identified security risks in the Emergency Department.
• De-escalate patients in crisis or those exhibiting aggressive or disruptive behavior.
• Maintain a high-visibility presence to promote safety and deter threats.
• Greet patients and assist with registration, verify insurance, and obtain consents.

Skills

Customer service

De-escalation

CPSI registration system

Education

Law enforcement or hospital security experience

Tools

CPSI registration system

Job description

Brief Description

We are seeking a dedicated and professional Security Officer - Registration Specialist to join our Emergency Department team. This dual-role position plays a critical part in maintaining a safe environment for patients, staff, and visitors while also supporting timely and accurate patient registration.

Discover Your Career in the Heart of the Rockies!

At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state‑of‑the‑art medical services, including emergency care, surgery, imaging, and much more.

Our mission is clear: to provide high‑quality, patient‑centered care while fostering the well‑being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

Requirements

Why Join Us?

• Be part of a dynamic team delivering nutritious meals to patients and staff.
• Join a mission‑driven team committed to providing excellent care and maintaining a secure and welcoming environment for all who enter our facility.

What You’ll Do

• Respond promptly and on-site to identified security risks or threats within the Emergency Department.
• De‑escalate patients in crisis or those exhibiting aggressive or disruptive behavior.
• Maintain a high‑visibility presence to promote safety and deter potential threats.
• Manage emergency or crisis situations calmly and effectively in collaboration with clinical and administrative teams.

Registration & Customer Service Responsibilities

• Greet patients, visitors, physicians, and staff in a friendly and professional manner; provide assistance as needed.
• Answer telephone calls promptly and courteously; route calls accurately and take detailed messages when necessary.
• Demonstrate proficiency in CPSI registration system for accurate and efficient patient intake.
• Collect, scan, and verify insurance information and related documentation.
• Obtain appropriate signed consents for all services rendered, ensuring compliance with legal and organizational standards.

Summary

Must maintain current BLS certification.

HRRMC offered de‑escalation training within 3 months of hire.

Education And/or Experience

• Law Enforcement or Hospital Security experience required.
• Customer Service preferably in a hospital, medical or physician office preferred.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well‑being. For details about our benefits, visit our Benefits Guide.

Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations.

Equal Opportunity Employer

Equal Opportunity Employer