Security Officer- PT Day Shift

Hollywood Casino Joliet; Joliet (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Hollywood Casino Joliet is seeking a dedicated Security Officer to monitor staff and guests, enforce policies, and maintain a safe, entertaining environment.

You will respond calmly to emergencies, coordinate with Surveillance, control access to restricted areas, and assist in restraining unruly individuals when necessary. A high school diploma and English fluency are required, with 21+ age and a valid Illinois driver’s license preferred.

Qualifications

• Experience in a guest-service role is required.
• Must understand and speak the English language clearly.
• 21+ years of age and a valid Illinois driver’s license are required/desirable.

Responsibilities

• Monitor staff and guests to ensure compliance with policies, regulations, and safety rules.
• Maintain safety and security of operations and guests, staff, and assets.
• Provide high level customer service and promote a positive, entertaining experience for guests.
• Staff various posts as assigned and coordinate with Surveillance on monitoring critical areas.
• Control guest access to vessels or non-public areas and assist in restraining unruly individuals.
• Perform other duties as assigned.

Skills

Guest service

English language

Education

High School Diploma or GED

Job description

WE’R CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.
• Takes necessary steps to ensure the safety and security of operations.
• Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Staffs various posts as assigned.
• Coordinates with Surveillance on monitoring critical areas.
• Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.
• Monitors and controls guest access to and from the vessels or non-public areas.
• Helps to arrest and/or physically restrain a resistant individual.
• Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.
• Other duties as assigned.

BRING US YOUR BEST.

• Must be at least 21 years of age.
• High School Diploma or GED equivalent required.
• Previous experience in a guest service-related field required.
• Must understand and speak the English language.
• This position is required to drive a company vehicle and adhere to the company MVR policy.
• Must have a valid Illinois Drivers License.
• Must have the ability to remain calm in emergency or stressful situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally. Must possess a physical fitness level to control and restrain unruly guests.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us.

Equal Opportunity Employer